Golden West Plumbing & Heating

Reviews, get directions and contact details for Golden West Plumbing & Heating

Address: Broomfield, CO 80020, USA

Phone: (303) 332-2335

State: Colorado

Zip Code: 80020

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Reviews

Absurdly expensive AND terrible customer service
I cannot emphasize enough to not use golden west. I called them based on their good reviews for a furnace maintenance/ check up on a rental house in Denver. They said the check up was a flat rate of $199, so I figured it was a 2 hour thing to complete the service. On the date of the service, they called a bit after 11 to say their technician couldn't get into the house (it was on a lock box)- I called the tech at 11:20 and he said he had hair gotten in the house and would start the checkup. To my surprise he called 25 minutes later done with the service! $199 for 25 mins work! He then reported a small leak in the valve leading to the furnace and said he could fix it right then. I didn't want to leave a gas leak in the house so I agreed to have it fixed and said I would drive from boulder and meet him at the house. I arrived there about 45 minutes later and he was completely done, standing outside. The bill for 70 minutes of work was $584.00!!!! That's about 500/hour! To make matters even worse, since that time (November 12h I have left three unanswered messages for their "customer service manager" and then, because I never heard from him, one message for his boss the "operations manager". No one has called me back. Unbelievable - I would never in a million years recommend this company.

 11 years ago (27-01-2016)

Expensive and terrible service

 9 years ago (03-07-2017)

Very expensive, they did good work, but would recommend getting other quotes before starting any work.

 13 years ago (03-10-2013)

Morons

 9 years ago (03-07-2017)

I was so happy with my experience.  Lee was incredible.  He explaned everything so thouroghly and he was just so nice to be around.  I called three other companies and Drain Express Plumbing were the only ones willing to come out in the middle of the night.  Even though it was late at night, he was professional and even wore shoe covers, Wow!  I will definitely call them again.

 18 years ago (01-08-2009)

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Golden West Plumbing & Heating

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