Grand Brass Lamp Parts, LLC.

Reviews, get directions and contact details for Grand Brass Lamp Parts, LLC.

Address: 51 Railroad Ave, West Haven, CT 06516, USA

Phone: (212) 226-2567

Website

State: Connecticut

Zip Code: 06516

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Reviews

I had a GREAT experience here! Stopped by the warehouse, not realizing it wasn't a retail counter setup. The staff invited me in anyway, and the customer service was incredible. I wasn't sure what I needed, and Lauren took the time to educate me and seek out a solution to my fixture's issue. The fix was incredibly affordable, and I'm thrilled, because my chandelier (from a speciality store) was not lol. Mike helped us create a second piece to the solution with a part I believe he said they weren't officially carrying yet -- how nice is that?! Anyway, I learned a ton, everyone was friendly, and Grand Brass made a customer for life. Thank you!

 8 years ago (05-12-2017)

I placed an order and knew I typo something but no one ever called or let me know order did not ship until today. I ordered last Wednesday. Upon entering chat with a Mike B and their customer support. I was made fun of for my card declining. He was the rudest person I have ever dealt with. I'm sitting here just trying to find my items somewhere else. I don't want to give 1 penny to this company ever again. I guess they have grown to large and forgot what customer service is. So I call in and find that mike b has deleted my order so the person on the phone cannot locate it. Does she offer to key it in a get it on its way? Nope, just tells me to go back to the website and enter it again. Meanwhile I have dozens of back orders so they can play rude. If you are looking to start  business with them, don't. Their shipping is astronomical and they are the rudest company I've ever done business with. The owner Mike B that was so rude on the chat, then disabled and cancelled my account. They obviously do not need business.

 8 years ago (17-07-2017)

Horrible customer service. Mike B who is apparently an owner, doesn't care about your business and is the rudest person I've ever dealt with .

 8 years ago (17-07-2017)

I ordered a torchiere shade, five different styles of wire, a socket, a shade holder, four strain reliefs, a plug and a light bulb.  I ordered after 11PM on Friday and my package was delivered in a snowstorm before 7AM on Monday; it was sent Priority 1-day, I didn't request any special shipping.  Grand Brass has the best prices on nearly everything, believe me, I shopped around a lot.  It was packed really solidly, my only complaint was the metal strain reliefs all being thrown in the same bag and the knurls scuff the smoother portions.  The shade holder arrived and was poorly threaded (no, I did not cross thread it, it's just cheap stamped metal), I didn't expect much for less then $3, but those two little things keep it from being a perfect 5 star experience.  It should be noted, I did not contact GB about any of these issues, so I cannot comment on their customer service, I did not consider either issue serious enough.  It would be nice if you could leave reviews on their products, the torchiere shade has obvious seams, which is pretty common for replacements, but is not obvious in their single picture on their site.  Overall, a very positive experience.  I will be shopping GB in the future for most of my custom lighting needs.

 9 years ago (12-12-2016)

It's got everything you need at the cheapest prices you can find. The BEST customer service you can find.

 8 years ago (01-03-2017)

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