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Great Expressions Dental Centers

  1. Connecticut
  2. Windsor Locks Dentist
  3. East Windsor Dentist

Reviews, get directions and contact details for Great Expressions Dental Centers

Address: 122 Prospect Hill Rd, East Windsor, CT 06088, USA
Phone: (860) 292-6600
State: Connecticut
Zip Code: 06088


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Reviews
The WORST dental facility to be a patient of. THE STAFF ARE TRULY UNPROFESSIONAL!! The front desk staff customer service is beyond horrible due to the fact the inexperienced manager is more of a friend to her staff oppose to being a manager for the company. Had a verbal altercation with a staff member in front or within ear distance to the manager office and instead of diffusing the argument she allowed her staff to speak to me in an unprofessional tone and manner. After speaking with manager I understand clearly why the turnover to their Buisness is extremely high. PEOPLE- Please do your diligence before becoming a dental patient at this particular facility!!!!!! U will regret it if you don't!!!! I would give it No stars if I could
9 years ago (15-05-2017)
The best dental experience i've ever had ! Came for a cleaning and exam and was treated with care and will definitely will be back!
10 years ago (26-01-2017)
I don't typically write reviews, but I feel compelled to do so. I unfortunately have a DHMO plan and was forced to use this dentist. It seems dentists who have their own practice have dropped DHMO plans and I plan on changing to PPO as soon as I can. After having a bad experience with Aspen Dental years ago, I was very skeptical about getting dental work at another place like Aspen. This was by far the worst experience I have ever had. The wait wasn't long and first step was x-rays. Xrays were fine, but they didn't ask if I had x-rays done else where. They could have easily made a phone call to my last dentist to retrieve those, but they didn't make any attempt. My next encounter was with the dental hygienist. She went through my mouth with the sharp metal scraper and was running off numbers for someone to write down to see how bad my gums were. After she was done she told me I had the beginning of a bone disease, or some non-sense like that. I let her talk and she vanished and the dentist came in. Usually the dentist comes in after the cleaning. He checked my teeth and he said everything looked good. He seemed like he was pretty decent. After the dentist leaves, the receptionist comes in the room and starts explaining all these procedures I need to have done to fix my potential gum and bone disease issue. She said the procedure was $1700 and I would have to pay $899 out of pocket. WHAT!?!?!? I told her I just wanted a basic cleaning and she tried to encourage me to get the procedure done and explained more options that still would of cost $300. I told her again, all I wanted was a basic cleaning. The receptionist left and the dental hygienist came in and was awkwardly silent. I then received the worst cleaning I've ever had. She scraped the bottom teeth, then brushed them and that was it. She never touched my upper teeth at all and the cleaning was VERY sloppy, literally. The last place I went to gave me goggles to wear during the cleaning. I felt whatever was coming out of my mouth hitting me in the face and every time she asked me to close my mouth to have the excess saliva, water, blood, etc sucked into the tube, it felt like I was drooling. Cleaning was done, she didn't say more than 3 words and I was escorted to the front desk. I didn't even get a free toothbrush lol. I'm not one to write reviews, positive or negative, but felt I needed to get the word out. I felt like I was at Midas or Monro Muffler where they try to sell you a bunch of service for your car you don't need. The only positive about this experience was the dentist and the guy doing the x-rays. Either way, I do NOT recommend this place. If you can find a dentist with their own practice, I would. All these places like Great Expressions, Aspen or Northeast Dental Group are all the same. Holy hell, never again. 1/19/16 Update - I have to call BS on Geoffrey Miller's review. Must be affiliated with Great Expressions.
11 years ago (19-02-2016)
This review is an account of the terrible customer service I received from Great Expressions. As new a customer before receiving any services I explicitly told them that I only wanted services that were 100% fully covered by my insurance. As part a regular cleaning an employee there took additional x-rays were not completely covered and resulted in my owing of a deductible which I found out weeks later. I called to request that the additional x-ray charges be removed as I did not request those services. I was first rudely asked by an employee whether I needed time to save up the money ( the charges were less than $30). Next I was told that changing the claim would be insurance fraud which I found was not true. After calling my insurance company myself, they simply said to have Great Expressions resubmit a new claim and it wouldn't be a problem. After telling this to the employee, they then told me I would have to call them again and get them on a conference call. At this point I had wasted about an hour of my time at work and asked the employee to make that call. She agreed and said she would take care of it. Over a month passed and suddenly I received a bill with the same charges as before. The employee had not resubmitted the claim and had not informed me. I immediately called and was told by a second employee that the manager would call me the following day. That call never came. I then called again days later and the same employee which did not resubmit the claim told me again that she would follow up with my insurance company. Another week passed and she did not return my call. I ended up paying and canceling my next appointment to avoid further wasted time and frustration. My advice is to try somewhere else for dental services. If you do decide to go here be clear early on and get it in writing that if you are getting services that will result in a deductible being applied that they need to provide you with that information before the services are performed.
13 years ago (07-11-2013)
Very unhappy! The work done was sufficient enough but i was told to come in for finishing a procedure I already payed for, and was then informed they were doing me a favor by charging me an additional $140. Doing work that I was not told about then charging me for is unprofessional and I'm very upset. Will not be going back!
11 years ago (23-10-2015)
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