Greenfield Savings Bank

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Address: 400 Main St, Greenfield, MA 01302, USA

Phone: (413) 774-3191

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State: Massachusetts

Zip Code: 01302

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Reviews

Always helpful and friendly. Never busy when I go, but I keep odd hours.
Even on the phone, they are always understanding, helpful, and quick. I've never once had any complaints with this bank.

 8 years ago (02-08-2017)

This is a great place to do your banking if you are a local in the Greenfield area. The staff there are all very helpful and friendly. The only reason that I did not give it a 5 star rating is because of the overdraft "protection" that they offer. The $30.00 fee is a bit steep and if you're like me then you would prefer to just get declined if there aren't enough funds in your account rather than unknowingly spending $31.05 on that can of Coca-Cola. Free checking is also a plus. Would recommend to a friend. Or a stranger if they asked...

 8 years ago (01-03-2017)

This is a GREAT bank and they very helpful and friendly to me since I moved here from East Te as last 12-14-14. It is a small city Bank and it can get busy at times. It seems to me all those who gave it bad reviews were patient people. I say their LOSS because all the employees have been nothing but caring and helpful to me each time I go in to handle my banking business.

 10 years ago (03-10-2015)

I've found nothing but great friendly service, outgoing friendly staff and a bank that seems to want to work with a business.

 10 years ago (19-10-2015)

Shockingly incompetent modern banking. Might be ok if you live close enough to walk to an office to deal with all the random crap they throw at you in person, but for anyone else this bank is a nightmare. Constant, random fraud lockdowns on your account, often for purchases as innocuous as buying groceries or paying rent, which can take days to resolve if they happen during a weekend as there's no way to reach them outside business hours or resolve it yourself online. Website is a mess, with erratic sessions that constantly reset and make even the most basic tasks a chore. Mobile banking entirely nonexistant. Constant resets of your credit card and PIN at the drop of a hat, makes you wonder how secure they actually are behind the scenes to have to switch stuff up so much. 

Long story short, if you need prompt, transparent, and competent service, AVOID THIS BANK! "Heart in the right place" only goes so far when you've got the technical skills of roadkill. 

 11 years ago (08-02-2015)

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