Gulliver's Travel

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Address: 320 W Kimberly Rd, Davenport, IA 52806, USA

Phone: (563) 386-4400

Website

State: Iowa

Zip Code: 52806

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Reviews

Extremely disappointing to go to a travel agency to ask for contact information for an airline and for them to completely and utterly be rude and say, " If you have an issue with that airline you can call yourself." I explained to them that I was curious to know if they had an alternative phone number I could contact the airline and the response was, "We can't help you, you'll have to get the information on your own." Seriously? I understand that I didn't book travel, but to be rude and dismissive is absurd. Definitely will not be wasting my time or energy with them in the future.

 8 years ago (08-03-2017)

I've dissected cadavers who were more responsive than Gulliver's. I found them frustrating and laborious to deal with. It took almost 2 weeks, numerous phone calls and multiple e-mails to get them to figure out our travel details and set our itinerary. (I guess Gulliver's has never heard of Swift). When I finally tried to pay for the entire trip (some 4 months in advance) Gulliver's insisted, in addition to taking my credit card information over the phone, that I send them a digital image of my credit card (front and back) and my driver's license. Are you kidding me? That was the last straw. There was no way I was going to do that. Gulliver's couldn't seem to understand why, when so many large companies are being hacked into and client information is being stolen, that I would object to them storing a photograph of my credit card and driver's license on their computers. I gave up and called another travel agency who created and booked the identical trip for us (for $300 less than Gulliver's) and who took my payment over the phone without a lot of nonsense about needing photographs of my personal identity - and the whole process took less than 2 hours. The only people left at Gulliver's seem to be the Yahoos.

 8 years ago (22-12-2016)

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