H & K Plumbing

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Address: 1610 Greenspring Dr, Lutherville-Timonium, MD 21093, USA

Phone: (443) 216-4309

State: Maryland

Zip Code: 21093

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Reviews

It has taken 8+ days to get anything out of this company. The woman that is supposed to answer the phone does not and if she does she supplies you with little to no info. We are going through American home shield and are beginning to think it’s not even worth it. We are in need of a new hot water heater and we have no water in our house at all, nobody seems to care at H&K. Still waiting on a phone call after leaving 10+ messages. Very dissatisfied customer.

 7 years ago (08-12-2017)

I have American home Shield and h and K was assigned my claim. The plumber was on time, professional, and fixed my hot water heater in 20 min. I am very pleased!

 7 years ago (18-12-2017)

Guess you can't always trust reviews.  I had Advanced Drain Cleaning  (referred by American Home Sheild) replace my hot water heater (power vent system).  Ron & the other tech were awesome.  Very professional, honest and down to earth guys.    5 Stars.  Thanks fellas!

Jason

 8 years ago (29-03-2017)

Advanced Drain Cleaning Services was sent to me be American Home Shield, a home warranty company. I had no say on which company would come and fix my water heater. After I contacted AHS, I received a call from Advanced Drain Cleaning Services and an appointment was set up. They arrived on time, diagnosed the problem(s) and presented me with an itemized estimate. The estimate was submitted to AHS and within a few hours I was contacted by AHS. AHS stated that they had the estimate and would be ordering a new replacement water heater. They also stated that they will also cover a few of additional items on the estimate. Additional items not covered on the list included upgrades, because of new code improvements.  This made sense to me and I approved the work. I was then contacted by Advance Drain Cleaning Service and given a time for installation. They arrived within the window time and installed the water heater. The techs were knowledgeable, friendly and pleasant (even after my thousands of questions). They cleaned up after the job and left nothing for me to do but turn on the faucets throughout the house and drain the lines of air. Very professional job. I will use Advanced Drain Cleaning Services for non-warranty work.

 7 years ago (17-08-2017)

Scheduled an appointment at the request of my property manager. Apparently the plumber showed up, stuck the card in the door, and left. I've been sitting at home waiting and yet no doorbell, knock, call, or anything. I'm literally sitting fifteen feet from the door and the technician claims to have knocked and rang the doorbell. Our doorbell is functional--he's lying. The plumber did call the landlord, but didn't call me (despite the company having my number and claiming they would send me a text message when the technician was on the way). As soon as the property manager called to say the plumber was there and left, I ran outside and found the card, called the number on the card, and talked to the person who apparently was at my house. Turns out he's the owner of the company. He argued with me trying to tell me that I'm not very good at being home and refused to come back despite being here only minutes before. The property manager called me to say he was on his way at 4:23 pm and I called the owner at 4:47 pm. I would never ever hire these people to come near my house.

EDIT: would also like to note that this was contracted work through American Home Shield home warranty company.

 8 years ago (17-03-2017)

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