Hair Cuttery

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Hair Cuttery is the largest family-owned and operated chain of full-service hair salons in the country, with nearly 900 company-owned locations on the East Coast, in New England and the Midwest. A full-service, value-priced salon, Hair Cuttery Hanover Crossing in Hanover, PA offers cut, colors, blowout and styling trends for both men and women with no appointment necessary, as well as a full line of professional hair care products. Hair Cuttery is committed to delivering a delightful guest experience through WOW Service including a Smile Back Guarantee. Hair Cuttery is a division of Ratner Companies, based in Vienna, VA. Come visit us at 417 Eisenhower Dr.

Address: 417 Eisenhower Dr, Hanover, PA 17331, USA

Phone: (717) 632-4240

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State: Pennsylvania

Zip Code: 17331

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Reviews

Low prices, short wait times, and great stylists. I've never had a negative experience and my stylist always exceeds my expectations. 
Just had my hair cut today and have received many compliments, so I figured I'd give credit where credit is due. Great place.

 8 years ago (24-09-2017)

Walked in and wasn't acknowledged for 10 minutes, let one of the women know i hadnt been signed in and she had an attitude when she asked for my info.  Said nevermind and left.  "walkins welcome" yes they are welcome as long as they are willing to deal with rudeness and acting like they are an inconvenience

 8 years ago (02-09-2017)

I have no issues with the stylists, they always do a great job. That being said, good luck actually getting in to see one.  Stylists that took appointments one month can't take them the next, meaning you're likely to get your haircut from an unfamiliar stylist every time you come in.  I probably can't fault this specific location for this issue, a decision this counterproductive reeks of corporate involvement where such decisions are made with little to no actual knowledge of what goes on inside the four walls of one of their own locations. Also, the place seems to be chronically understaffed which likely IS a location specific issue. 
Trying to get a walk-in spot is a crap shoot, they don't appear to have sufficient staff dedicated to walk-ins, even at peak times, despite the frequent inability to make an appointment with your stylist(s) of choice. 
As I type this I am sitting in their waiting area as part of my second attempt at a haircut this week, last month it took four tries. I've been sitting here for 40 minutes, which is how long I was told the wait would be. The stylist is just starting on the cut before mine, so I'm looking at an hour wait, minimum, to get a haircut from the third different stylist in three months. Two walk-ins have already been turned away.
Management here is clearly incapable of creating a working schedule. Too bad the stylists have to pay for it. If I even manage to get in tonight this will be my last time here. I can no longer justify the multiple attempts and long wait times necessary to get a haircut, usually from someone who has never cut my hair while the stylists who have cut it for the past several years and know my preferences remain, for the most part, unavailable.

 9 years ago (28-05-2016)

not great service. Wait times way too long and no ones in a hurry.

 8 years ago (12-06-2017)

WALK IN.  HAHA.  I showed up at 5:30 and I was told it would be a 1 hour wait.  No big deal, I came back in an hour.  Sat down and waited for another half an hour.  I realized they had taken people that just walked in before me.  I asked how much longer because at this point I already wasted 1 1/2 hours for a hair cut.  The same lady that signed me in said well its at least going to be another half hour.  At that point I walked out and said see ya.  They need to hire more people or learn how to read a sign in sheet.   I will not be going there ever again.  The hair hut in hanover is a great place and will be getting my business.

 9 years ago (21-06-2016)

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