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Hardy Plumbing Co Inc

  1. Georgia

Reviews, get directions and contact details for Hardy Plumbing Co Inc

Address: 4192 Belair Frontage Rd, Augusta, GA 30909, USA
Phone: (706) 863-2110
State: Georgia
Zip Code: 30909


Update Info
Reviews
Horrible! “Fixed” the leak, but did not inspect anything. Long story short, claw foot bathtub leaked and he only checked the one valve. Didn’t have the question as to why or where or how. Told me I couldn’t use my tub ever again. Paid 95$ for 15 minutes of work. Massive leak a week later causing 12k minimum worth of damage. He had to come today (23Oct17) and did things correctly. Had he had done that before, this wouldn’t have happened. Do not use.
9 years ago (23-10-2017)
Hardy Plumbing was fantastic. Helped us with our kitchen remodel plumbing. Great work and very reasonably priced. Teams were super knowledgeable and they were quick! We were referred to them by Heath Jefferson at Artistic Kitchens & Design, which was a huge help since we are new to the area.
9 years ago (29-08-2017)
My water heater went out 2 nights ago. I contacted my home warranty company, Old Republic, and they put in a work order with Hardy Plumbing. The next morning, Hardy Plumbing contacted to me to schedule an appointment for later that afternoon. After that phone call, I googled the company to look at their reviews. I have to admit, I was a little apprehensive about their services because of some recent reviews. Luckily, my experience with them did not reflect the negative reviews I read. Mark came out and quickly assess the situation. Ultimately, I needed a new water heater which my home warranty covered. He explained to me what the technicians were going to do and told me that they would be there the next morning between 8am - 11am. Naturally, especially when I have dealt with other servicemen and time windows, I really did not expect them to get there until closer to 9am, if not after. At 8am on the dot this morning, I heard a knock at the door. One tech was the door and the other was pulling equipment out of the van. I let them in the garage to do their work and they were done well before 9:30am. They explained to me what all they did and how to operate my new water heater. All three servicemen were nice and courteous, which I was nervous about going into this because most of their negative reviews were about their customer service and how it was horrible. I am grateful I did not have those same experiences and that I really only had to go one day without hot water. I normally do not take the time out to write reviews, but since they had so many horrible ones, I thought I should give credit when credit is due.
9 years ago (16-08-2017)
My experience with Hardy plumbing is that they are disorganized, unprofessional, and rude. The foreman for a deck job at our private residence obtained a quote from them, and had arranged for them to come yesterday morning. When they did not arrive, he contacted them and asked if they were still able to complete the job or if we needed to arrange with a different company (we had a similar issue with them not completing a prior job which we attributed at that time to an honest mistake), the receptionist actually told him to just use Smith Bros. When he further discussed it with the owner, he was assured they wanted the job, and someone would come today. This morning, an employee from the company named Debbie called my foreman and requested a credit card number. He declined to give one, explaining they would bill the homeowner (me) as they had on the prior job. Debbie apparently then decided to call my professional office, and to attempt to discuss billing with the nursing staff there. My nurse declined to discuss details, and took the number which she passed on to me. I was very irate that the medical office where I am employed as a physician was contacted for a private matter, and that the trained medical professionals on our clinical staff had to take time out of their day and patient care to address. I called Debbie and let her know I thought this was unprofessional and inappropriate, and that we would no longer require their services. She asked if I wanted to speak to a manager, and since my husband is a small business owner who actually cares about customer service, I figured their management or owner would like to know why they lost the business so I agreed. When a man who I believe was the owner got on the phone, I admit I was frustrated and was very open about that in my tone. I again explained that I found it completely inappropriate to call my place of employment and waste the time of the medical staff with a private billing concern, and that the reason our foreman was the point of contact was that we desired communications to go through him. He told me he was "sorry you are so high up" that this was an issue, and actually said I was "being ridiculous," at which point I hung up the phone. In addition to no-shows on 2 different occasions, the horribly rude customer service was shocking. Hardy Plumbing is disorganized and unprofessional, and I will not ever consider hiring them again.
9 years ago (20-07-2017)
I usually don't post, but i just got ripped off. Overcharged me to unclog main line. Tech pulled toilet and was unable to unclog, eventually snaked it through the roof which I advised him the last company did. Anyways on top of charging me for 1.75 @ $90/hr they also hit me up with a $50 fee just to run the machine, plus $25 for parts of the toilet that I wouldn't have needed if they went through the roof in the first place. I have had this same line unclogged twice with other company​ (Budget Sewer) for a much reasonable price. On top of that, thier customer rep charged the wrong invoice, but was willing to help. Thanks Hardy.
10 years ago (04-05-2017)
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