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Hartsdale Wine Shoppe

  1. New York
  2. Scarsdale Liquor Store

Reviews, get directions and contact details for Hartsdale Wine Shoppe

About

Family owned and operated. Under NEW MANAGEMENT!!! Quality and customer service are our first priority

Story

Local Wine & Liquor store. Family owned and operated. Catering to all your special needs and events. Our prices can't be beat!

Address: 391 N Central Ave, Hartsdale, NY 10530, USA
Phone: (914) 997-7050
State: New York
Zip Code: 10530


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Reviews
I did have mixed reviews on this place. One time I went in and asked where I could find a particular wine, and the customer rep found it more important to finish texting on his phone before "pointing" towards the directions of the wine I wanted. First thing they teach you in customer service is to NEVER POINT TO THE PRODUCT. Always walk the customer to the product they are looking for. The last time I was there, the young gentleman was very helpful and I was treated like a true customer should be treated. So maybe there's some improvement on the horizon for this place.
8 years ago (27-08-2017)
Just left Hartsdale Wine Shop and I was extremely disappointed with the service.  My daughter picked up a bottle of Tito's Vodka near a sign that said Tito's was $20.00.  When the cashier rang up the charge, it was $37.00.  My daughter inquired about the price discrepancy, and we realized she had picked up tne larger bottle which was not on sale.  I wanted to merely cancel the $37.00 charge and exchange for the smaller bottle. The cashier REFUSED to do the exchange.  She cited NY state law that alcohol cannot be returned and motioned toward a handwritten sign stating such. Mind you, I never took the $37.00 bottle off the counter!  I was not "returning" anything!  Unfortunately, I used my debit card and could not stop the charge. Upon researching the NY law, it states that a store can use their DISCRETION  when allowing a patron to return unopened alcohol.  In this instance, it wasn't a return, it was an error. Discretion was definitely called for, yet they opted to rip me off.  There are too many wine and liquor stores along Central Avenue to risk the chance of making an error  at Hartsdale Wine Shop and encountering such inflexibility resulting in unnecessary cost.  Pass them by.
8 years ago (06-08-2017)
Worst liquor store in all Westchester County. Do not shop here!
8 years ago (30-10-2017)
Though this place has a good selection they charge much more then every where else around. The staff is very rude and they have the worst customer service. I have even bought wine that was bad and they wouldn't return it. Stay away from here!
8 years ago (03-04-2017)
Very friendly staff- which makes all the difference in this type of business... They will happily welcome your dog(s) who came in with you from the pet supply store next door to them. Good selection (given store size), with wines from a variety of countries at varied price points. A pleasant neighborhood wine shop.
9 years ago (19-10-2016)
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