Hecksel Bros Well Drilling

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Address: 6848 Arthur St W, Coopersville, MI 49404, USA

Phone: (616) 837-6419

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State: Michigan

Zip Code: 49404

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Reviews

This company has upset me enough to actually write my only review ever. After a week without water and days of trying to get a hold of them, my wife was finally able to schedule them to come out for an estimate. We were given a quote for a new well and a "repair" of the old one. No explanation given for the "repair". 

     On the day they told us they would be here drilling the new well they were a no show. I began calling at 8am to find out what the hang up was. When the office finally answered I was told to call a cell phone number that wouldn't answer. As there was no answer and no voicemail the first few times I called, I continued to call every hour until 1pm when Steve finally had the courtesy to be bothered to answer his phone. 

     I called their office back to cancel, whereupon the lady who answered (barely) pressed me to answer her questions about where I was in the process of getting a new well. I explained the entire story again about already having an estimate and the crew that was scheduled not showing. She then asked if I had drawn my permits for the new well yet...

     I cancelled after telling her that I did not have the permits (as it is the contractors responsibility to pull the permit(s)). I (the customer) pay for the permit...

     Steve had the nerve to then call me back during the middle of dinner at 7pm to say he would be out to my place between 9 and 9:30 the next morning. 
     
     Nope. If you want a company that can't be bothered to communicate a customers needs to their own team and wastes your time, be my guest. They have zero respect for a customers time or needs. They get one star only because I can post with zero.

 8 years ago (11-09-2017)

Great Company and People to work with. Highly recommended.

 8 years ago (12-04-2017)

Good people

 11 years ago (01-12-2014)

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Hecksel Bros Well Drilling

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