Heights Animal Hospital

Reviews, get directions and contact details for Heights Animal Hospital

Address: 13230 Cedar Rd, Cleveland Heights, OH 44118, USA

Phone: (216) 371-1400

State: Ohio

Zip Code: 44118

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Reviews

Excellent, caring staff. I've been with these folks for 20 years and they've never given me reason to look elsewhere.

 8 years ago (26-06-2017)

My cat is seven and I have had him since he was 6 weeks. He's my best friend and when he started to lose interest in all food (including wet and treats) I became very concearned. His vet was closed that day so we took him to the next closest which was Heights. My first impression of the building was that it was falling apart and disgusting. Nothing was new or cleaned and it made me not even want to sit on their chairs. They also wanted my social (which I did not give them) which is a big red flag for me. I have never had any vet ask for a social security number. Don't fill it out if they ask for yours! The receptionist was rude and seemed like she didn't want to be there at all, which is my biggest pet peeve as someone who works in customer service. We were put into a room that connects to a another room by a flimsy partition which screams trouble for me if there are ever loose pets that don't do well with other animals. They then took my cats weight and decided the best thing to do was to take his blood, which I agreed with. The older vet seemed like he should retire since he didn't do anything anyways. The younger guy was very nice and payed a lot of attention to my cat. They took him back to get his blood done and the receptionist was very kind to stop by and reassure us that everything was going okay and that my cat would be back momentarily. He then got a few shots to up his appetite and we were told that we would get a call in 36 hours about the results. Well, we never did. It is now 8 days later and I just called them to be told again that I would get called back. I understand that they may be busy but when it comes to pets, whom are very important and special to people's lives, the owners need reassurance. They need a quick check up call to at least ask if the pet is doing better and I got nothing. Luckily, my cat is back to normal but I can't imagine what would happen if he wasn't. 
Avoid this vet and establish a repor with one you trust. Hopefully I never need an emergency visit on a day my vet is closed again.

 8 years ago (27-03-2017)

Always loving and caring to all our pets. A smile on the staff's face and reminders about pet checkups.

 8 years ago (08-05-2017)

This place is dirty and disgusting.  I gave them 1 star because I couldn't make this review without doing so.  Their facility violates many health codes and regulations and is falling down.   Water leaks through the roof onto animals that are kenneled there.   Mice and other rodents march through the food that they are feeding kenneled pets.  Sam - the owners son is mean to animals and often abuses them.    I have seen him slam animals onto tables and throw them into kennels.  Judy - the owner is totally crazy and is only out to get everyone's money.   She has several lawsuits against her and doesn't know the first thing about animal care.   I wouldn't take a stuffed animal to this place.   Please people do your homework - tour the kennels where your pets will be housed while you are on vacation.  If a facility won't let you see where your pet will be staying, LEAVE!   Also, make sure your animals are getting quality care if they are seeing a doctor.  It makes me sick that this place is still open.  I have filed numerous complaints to the veterinary board - hopefully one of them will reach the hands of someone who will do something about this dreadful place.

 8 years ago (12-01-2017)

Brought my guinea pig here 3 weeks ago.. they said she'd be okay. They gave her a baytril shot and charged me $75. First of all, it didn't seem like anyone knew what was wrong with her. They didnt even give her a proper diagnosis.. just gave her the shot and said she was a bit underweight. My guinea pig then started experiencing side effects, I called them and they said it wasn't from the shots. She lost her appetite and I had to start hand feeding her.. but it was too late. She died today at 6pm. My poor Bear passed away today and didn't even make it to her birthday in April. Please if you have a pet or a small pet, don't take them here.. 💔💔💔💔💔💔

 8 years ago (26-01-2017)

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Reviews, get directions and contact details for Heights Animal Hospital

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