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Helen's Cycles

  1. Mid-City

Reviews, get directions and contact details for Helen's Cycles

Helen's Cycles

About

Taking great care of people and their bicycles since 1936! We have six locations located throughout Los Angeles County including I. Martin Bicycles.

Story

Helen's Cycles is a full service bicycle shop serving serving Los Angeles County for over 75 years! Each location is proud to serve their individual communities by providing unique products and a wide variety of services to all levels of riders.

Address: 2501 Broadway, Santa Monica, CA 90404, USA
Phone: (310) 829-1836
moc.selcycsneleh@ofni
State: California
Zip Code: 90404


Opening Hours

Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info
Reviews
They have a good selection of bikes at the store. I was extremely satisfied with the advice provided by the sales rep. Very friendly and knowledgeable. He helped me a lot in picking up the right size and the right bike for me. They let you take the bike for a spin behind the store, and that helps a lot. The purchase experience was great. The down side was the excessive long wait time for them to install a bottle cage and a kick stand on $1,000 bike. It took 50 minutes and they screwed up the kick stand - it was too long and it wouldn't function. Once I highlighted that, I had to wait for another 10 minutes, so someone can cut it to length. In the process, they cut it unevenly and bent the kick stand! I replaced the kick stand myself a couple days later with a better one - it took
8 years ago (06-07-2017)
It's challenging to get long rides in while traveling. These guys went above and beyond to get bikes for us so we could train. I will definitely rent from them again when back in this area.
8 years ago (29-09-2017)
In my opinion, one of the better shops in SM. Experienced staff and a nice selection. Always a good experience shopping here.
8 years ago (16-11-2017)
Please don't go more this store. People just looking for your money. I lost now $ 70 bucks. The Santa Monica Bike is cheaper than the Helens and the people are so much more kind. Confront: I paid $105.00 for mounted one bike, the same bike, in the Santa Monica Bike is $70.00. The bicycle has come with the one part messed up. Helen's $ 55.00, the same part in the Santa Monica BIke is $20.00. I know, business is business, but it's not fair, my money doesn't grow on a tree. I too believe your money doesn't grow on a tree. Please be careful with your money, and with the service provided. I'll try every day, post a message with a warning. Please people, don't go to this place spend your money. Thank you
8 years ago (15-09-2017)
I've been a customer for years - bought numerous kids bikes, lots of random gear, and recently a Wahoo Kickr (a rather expensive bike trainer), which turned out to be a lemon. Since it broke after a month, outside their purchase guarantee, they referred me to the manufacturer, who took 6 weeks to finally give up and promise to swap out the trainer. I went back to Helen's to see if they would do the swap, so I didn't need to wait another 2 weeks while I sent the trainer back and then they shipped a new one back. I was told to email the manager, Mike, which I did. Three days later I called and spoke to another manager, who said they could swap it out, but were out of stock. I called back two days after that and was told that the trainer was back in stock, so I came to their store to do the swap. However, Mike, the manager who never emailed or called me back, refused to do the swap. He was not helpful or apologetic for selling me a lemon and most importantly not a bit remorseful about ignoring me for 6 days (because he admitted reading my email). They've lost me as a customer forever - just not how you treat someone that's spends $1k+ for an item that turns out to be a lemon or a customer that is clearly upset about getting the runaround on an item that means a lot to them.
8 years ago (30-05-2017)
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