Hertz

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Address: Terminal, 200 Fred Kane Dr #104, Monterey, CA 93940, USA

Phone: (831) 373-3318

Website

State: California

Zip Code: 93940

Opening Hours

Monday: 6:30 AM – 11:00 PM
Tuesday: 6:30 AM – 11:00 PM
Wednesday: 6:30 AM – 11:00 PM
Thursday: 6:30 AM – 11:00 PM
Friday: 6:30 AM – 11:00 PM
Saturday: 6:30 AM – 11:00 PM
Sunday: 6:30 AM – 11:00 PM

Update Info

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Reviews

The manager Cecilia here is terrible. She interrupted me every other word and was refusing to let me explain what my situation was before blaming me for it. I had called six times to verify after hours pickup info. Once before making the reservation which is why I made the reservation in the first place. The other six times they confirmed my info and the fact that they have after hours pickup. Long story short I called before my connecting flight and the lady said she was leaving at closing and had no record of my reservation or info. I was left stranded even after having called six times prior to my actual travel date. Cecilia ended up hanging up on me because I politely asked her to stop interrupting me because it was unprofessional. I called the 800 number and got someone amazing who listened and tried for me. That’s all I was asking for. The other two times I’ve dealt with hertz they didn’t have cars available when I came to pick up my reservation. Let’s just say this solidified that I will only ever be using Enterprise no matter what! I’d rather adjust my flights than deal with them ever again. But shout out to Cheryl at the 800 line! She listened and didn’t interrupt and responded respectfully!!!

 8 years ago (01-12-2017)

Do not rent in this place. This office has a terrible  comunication. The information  provided in this  offices contradicts  the 0800 customer support. In adition I feel that  having this car made me be untrusted.  They made present  the car in order to have an extention that finally they rejected.  If you want to have nasty surprises  this is your place.

 8 years ago (29-09-2017)

Would never rent from this place again (or return here). The office is not open the same hours as the airport and they are less than helpful.  After calling Hertz to complain they informed me it was privately owned so they were not able to help me and sent me back to the local office.

 8 years ago (07-11-2017)

I got my car in Palo Alto and I am driving down to Los Angeles. I noticed the tire is loosing air, I stoped at this Herzt office and they couldn't help me. No cars to exchange, nobody can fix it, the advise was go back to Palo Alto (2 hours away north, a 4 hour delay on my trip) or fix the car myself! I am renting this car and I need to fix it? 
I had the worse experience renting a car, never again with this company!

 8 years ago (11-05-2017)

Lourdes helped us with our car she was incredible! She stayed late even though our plane was delayed, very professional!

 8 years ago (02-06-2017)

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