Hertz

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Address: 40490 Van Dyke, Sterling Heights, MI 48313, USA

Phone: (586) 446-0916

Website

State: Michigan

Zip Code: 48313

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

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Reviews

agent was very nice and gave me a great deal on the rental.

 7 years ago (19-02-2018)

They didn't have any cars to rent but they had reservations they could not fill.

 7 years ago (03-02-2018)

This company was inept and rude. 

The overseas call center representative... I can't decide if she was stupid or if her English was just that poor but she truly seemed to not understand a single word I was saying. This was very frustrating as time was of the essence with my reservation. When I asked if she could give me the number of the physical location she could not. She tried, bless her, to give me instructions on how to get the actual location over the phone but, sadly, she had no working knowledge of the phone system she was using. I asked if it were her first day on the job... she replied no... Two thumbs down for this. 

When I finally got through to the actual branch my reservation was at, the lady there was also rude. She informed me that a debit card was "unacceptable" because they have no policy for those. I am super mad because the website did not inform me of this. I would never have booked with Hertz in the first place if the online reservation site would have put that somewhere. This screwed me over for my first day of training for a new and highly coveted job. I was late because I had no vehicle like I had planned on.

I called Enterprise right away and guess what? They not only accepted my debit card, but they picked me up and were there in TEN MINUTES. ON SHORT NOTICE. NO EXTRA CHARGE FOR THAT. 

Get it together Hertz. You guys suck, in Sterling Heights, Michigan at least. Ugh. Never recommending or using this company ever again.

 8 years ago (23-03-2017)

If I could leave 0 stars I would. Made reservation for 8 am. Apparently they had no cars available and no one told me. They said I can't get my car until 9 am. It's currently 10:30 am and I still have no car. What a waste of my time. No apologies, and no offers to upgrade because they literally have no other car to offer. I'm never doing business with this company again.

 8 years ago (27-04-2017)

They charged me a lot just for chocolate chip and they was very angry with customers

 7 years ago (09-01-2018)

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