Hertz

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Address: 1450 Oroville Dam Blvd E f, Oroville, CA 95965, USA

Phone: (530) 534-8655

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State: California

Zip Code: 95965

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Reviews

What a monster! I've never....EVER...been treated so poorly before even getting foot into a business before. I smiled as I entered the door explaining I was there to pick up a car rental. Was greeted with, WHAT!? You don't have a reservation! I explained that I had booked online. This was responded to with, "They don't know what cars I have or when i have them, so NO you don't have a reservation!" Needless to say, I left the place, crossed the street and spent my money at Enterprise, where I was greeted warmly, provided a nice vehicle and out the door within 10 minutes. I WILL NEVER DO BUSINESS HERE EVER!

 7 years ago (15-08-2017)

Very unprofessional. Never will I ever go to them again. Everything about their building and how they run their business was sketchy. I not not recommend to anyone.

 7 years ago (18-09-2017)

NEEDS NEW STAFF, USED TO BE GREAT UNDER RECENT CHANGE IN MANAGEMENT

 7 years ago (12-09-2017)

I would also give 0 stars if I could. WE WILL NEVER USE HERTZ AGAIN!!!!! DON'T WASTE YOUR TIME. Went in office to rent a car for the same day. We were told the computer is down and given the 800 # to call.        Went home, spent a long time making a reservation with someone in one of those foreign call centers and then went back to the office a couple of hours later to pick the car up. We were told very RUDELY that there were NO cars available, didn't care if we had made the reservation the way she suggested and had to have at least 24 hours notice. That evening I called the 800 # and changed the reservation to 2 days later. I called the local office in the morning to confirm that the reservation was received and we would have no problems. Was told they had NO reservation for us using our name, when did we want the car? Told her date and she came back that there would be a car available for that day, then I told her it was a one-way to be returned in Idaho and she stated that there were NO cars available and they don't rent one-way. THE ENTIRE TIME, SHE WAS RUDE AND ACTED LIKE I WAS INCONVENIENCING HER. I told her I had the reservation # and would she look it up? She couldn't even be bothered and then almost hung-up without giving me the number to the Chico office to see if they had something available. When I called the 800# again, they said they were unable to contact that office and checked the Chico office and changed the reservation to there at a HIGHER RATE. AGAIN, I WILL NEVER DO BUSINESS WITH HERTZ AGAIN!!!!! THAT WOMAN SHOULD BE FIRED AND REPLACED IMMEDIATELY!!!!!!

 7 years ago (02-08-2017)

Ashley is Awful. They do not honor their word. DON'T BELIEVE THEM.

 7 years ago (11-07-2017)

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