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Hilton Garden Inn Seattle/Renton

  1. Washington
  2. Renton Embassy

Reviews, get directions and contact details for Hilton Garden Inn Seattle/Renton

Hilton Garden Inn Seattle/Renton
Address: 1801 E Valley Rd, Renton, WA 98057, USA
Phone: (425) 430-1414
State: Washington
Zip Code: 98057


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
Let me just start this out by saying I am not normally one to leave reviews or complain but I had a particularly bad stay here last night that I feel I need to share. I have stayed at Hilton hotels quite a few times and have always enjoyed my stay but this was my first time at this location and I was not impressed. First off, I booked my stay for this room only 3 days prior to my stay and one of the main reasons I booked this hotel was because I wanted to use the hot tub/pool. After we arrived we found out that the hot tub was down but we were not told by any of the staff we only found out after we tied to enter the pool and it was closed off. Now I understand that things break down and need repairs but I was very unhappy that I woke up early to go down to the pool only to then find out that they were both closed. No one informed me at all during my stay that they would be down so I went to the front desk to try and ask someone about the pool and there was no one to be found. My boyfriend and I waited around the lobby for 5-10 minutes hoping someone was coming but after a while we left. We decided to come back like 20 minutes later hoping someone would be back and there was still no one even around to talk to or any way to call someone. I eventually just looked online on their website which now says that the hot tub is closed down but it still says nothing about the pool which we can't use either. I personally feel it is very unprofessional to not inform your guests upon check in that things are broken and I would have been much less upset if someone actually told me before I woke up early to use it. Also if you can't use the pool because the hot tub is down you should also put that down so people can be informed. We were both pretty fed up at this point and just decided to go to our rooms and change for breakfast. Breakfast is supposed to be a buffet style set up where you can serve yourself but the chef kept all of the hot food behind his counter so he had to dish up for us. The chef was telling us the reason we couldn't dish ourselves was because a certain group was staying that night that eats a lot of food and he wanted to keep them from eating it all so he was going to dish out everyone that day. I understand wanting there to be enough food for everyone but it seems pretty unfair to punish everyone for there being other people eating, especially since I know it is supposed to be like a buffet. Since we were like the only ones there the chef kept leaving to go talk to other co-workers and the whole thing was just very rude and not what I was expecting from this hotel. The other big thing that really was upsetting to me is that the maid just walked right into my hotel room at 9am this morning. Apparently she knocked, which I didn't hear over my boyfriends shower, but I can't believe she just walked into our room when the maids aren't supposed to come clean until after you check out . It is 9 am on the day we are checking out and check out isn't until 11 so I see no reason as to why she would need in to my room. It would be one thing if we were staying multiple nights and were going to need room service but I only paid for a 1 night stay and checkout wasn't until hours later. I usually lock my hotel rooms from the inside but we had just gotten back from breakfast and were packing up our stuff real quick so I didn't worry about locking the door but apparently I needed to. There is no reason to be checking my hotel room to clean it when I am leaving only hours later. I shouldn't have to worry about putting out the "do not disturb" sign when I am not staying long enough to need services. I have never had to worry about this before so I'm not sure what went wrong but for how nice of a hotel this is I shouldn't have to worry about people coming into my room because they don't know I'm in there. I'm not sure what is going on at this location but there seems to be a huge lack of communication between staff and customers that I hope they can fix.
7 years ago (18-02-2018)
Well earlier I wrote about poor service, tonight I got excellent service. My glasses broke this evening while I was trying to catch up on reports. I was able to find the lense and the screw that held it together. Problem is now I am blind as a bat. I went to the front desk and Regan was on duty. Regan was very polite and helpful. Though we could not put the screw back in without a glasses repair kit, we were able to tape the frame together. I appreciate Regan's patience and humor throughout the event. Breakfast was late getting out Thursday again so I didn't have time to eat; but Regan's excellant service made the end of this trip a positive event.
7 years ago (08-02-2018)
This was not a Hilton that I would recommend. The price for what you get is not worth it. They do not even offer free coffee in the lobby after about 9 am but make you purchase each cup you want for $2.00 each. There is no free breakfast here and if you want a basic breakfast you will pay at least $13.00. We were there for a conference and had one handicap man with us that even at our request was put on the 4th floor all the way back ( and hotel had other rooms available just not for us) The shuttle driver was extremely friendly and made it bearable, rooms were clean everyday. Hilton needs to send a secret shopper in this one. This is the first time asHilton honors members we didn't love our stay.
7 years ago (28-02-2018)
The location is good if you have a car and are not relying on public transportation. It is in a very quiet area, but not far from Downtown Renton and I405. The staff was very friendly and the room was quite clean.
7 years ago (18-02-2018)
Great hotel with attentive staff. Always a great great, clean room and close to good restaurants. Parking isn't bad but could use some diamond spots.
8 years ago (10-01-2018)
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