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Holiday Inn Express & Suites Reading

  1. Pennsylvania
  2. Womelsdorf Lodging

Reviews, get directions and contact details for Holiday Inn Express & Suites Reading

Address: 2389 Bernville Rd, Reading, PA 19605, USA
Phone: (610) 372-0700
State: Pennsylvania
Zip Code: 19605


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Reviews
Staff was nice. Room was nice. Pool was small and gym could have had some more equipment like a pull-up bar. Breakfast had a lot of choices and was good.
8 years ago (26-08-2017)
Stayed overnight to check out some of the local breweries. The hotel was clean, very modern, and met our groups needs. The morning breakfast was great. Location was convenient for us. Service was satisfactory. Would definitely stay again if needed.
8 years ago (11-04-2017)
Had an awful experience at this hotel 8/11/17. Ac was set to 70 and when I came back in the afternoon I turned it down 2degrees. After a few hours the room was getting warmer. Checked the account and it was a block of ice. The staff told me to deal with it and it'll eventually thaw out. Nothing could be done, hotel was overbooked and I was offered a discount. I asked to be switched hotels and that went unacknowledged. Kimberly threw her hands up at the situation and told me there's nothing she can do, while Jody rolled her eyes and shook her head at me. After 45 minutes of waiting at the counter, they brought me back to the room and said "it feels cool in here". I've stayed at this hotel before but will no longer be making my room booking here. Customer satisfaction is far from a priority. Waste of time and money on this room. I would suggest staff members who care about customers and do the right thing. ******After speaking with corporate, they managed to find a room for me. 3 hours later and me having to use a hairdryer for an hour to thaw the ac.
8 years ago (12-08-2017)
During my WEDDING RECEPTION I learned through my sibling, who had gone to the hotel awhile, that they gave our reservation to another person. The hotel was completely full, and when my husband called during the reception, not a single person there could explain why our reservation had been cancelled and resold without contacting us, and almost 10 months later we still haven't actually received any kind of apology. They ruined my wedding reception, because it had to be spent dealing with finding accommodations elsewhere and and I spent my wedding night at my parents house because of them. Not to mention my husband's car was there, because we were supposed to be riding back after our reception with family staying at the hotel. It was a nightmare.
8 years ago (28-07-2017)
Great customer service, our room was modern and very clean, breakfast was delicious. A huge step up from the typical Holiday Inn experience of the past.
8 years ago (02-08-2017)
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