HomeGoods

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Address: 44439 Town Center Way, Palm Desert, CA 92260, USA

Phone: (760) 340-6171

Website

State: California

City: Palm Desert

Zip Code: 92260

Opening Hours

Monday: 9:30 AM – 9:30 PM
Tuesday: 9:30 AM – 9:30 PM
Wednesday: 9:30 AM – 9:30 PM
Thursday: 9:30 AM – 9:30 PM
Friday: 9:30 AM – 9:30 PM
Saturday: 9:30 AM – 9:30 PM
Sunday: 10:00 AM – 8:00 PM

Update Info

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Reviews

This store has an amazing selection. I drive one hour out of my way to shop here.

Now the bad. I had a poor experience on March 11, 2018. I arrived at the store at 7:30 pm. It closes at 8 pm. The store manager, Mary Pruitt, does not know how to run this location to maximize sales and offer great customer satisfaction. Here is what happened:

1. Every 5 minutes, beginning at 7:40 pm, she announced how many minutes later the store will be closed. Is that really necessary? It makes for a rushed shopping experience. Most other locations will let you know, in a friendly tone ten minutes before closing. I felt very rushed with these constant reminders.

2. When I did take my purchases to the cashier, Mary looked puzzled and asked out loud, "It's after 8 pm. We're closed. Do we have a cashier still open?". There was one cashier still open. I looked at my phone. It was 7:59 pm. I had to almost beg them to scan my items to check out. The cashier chimed in, "We're open tomorrow morning if you'd like to shop." Ms. Pruitt created a work atmosphere where they are not interested in helping out the needs of the customer. Other HomeGoods that I have been to we're happy to help us check out

3. Oh, the kicker? It's when the cashier asked me, "Do you speak English?". As in, "You dumb Asian, did you not know the store closes at 8 pm? Didn't you hear all the announcements?".

4. To add to the experience, as I was walking out the store, Ms. Pruitt and her associate snickered and never did apologize. No apology that is until I called her the next day asking for her district manager's phone number (Michael Robinson). I didn't accept her cheap apology.

I'm not sure if I'll still shop here if there is a manager like Mary running it.

 7 years ago (14-03-2018)

Great stuff to decorate a place from top to bottom. Great customer service if you ask the right associates.

 8 years ago (19-06-2017)

Always a good day .experience. My favorite place to shop and get rid of stress. 

 8 years ago (01-08-2017)

Has everything you could imagine for your home at discounted pricing.

 7 years ago (29-12-2017)

Nice staff, very clean store and so many wonderful item to purchase. Love home goods!!!!!!

 8 years ago (02-06-2017)

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