Horizon Blue Cross Blue Shield of New Jersey - Headquarters

Reviews, get directions and contact details for Horizon Blue Cross Blue Shield of New Jersey - Headquarters

Address: 3 Penn Central Railroad, Newark, NJ 07105, USA

Phone: (973) 466-4000

Website

State: New Jersey

Zip Code: 07105

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Their automated system is the worst ever in creation.  My mother is a senior citizen and simply just trying to update her insurance is a PAIN.  There's nobody you can speak to update the change.  The automated system doesn't allow you to even update the address.  The system even hung up on me.  This has to be the worst company ever.

 9 years ago (07-12-2017)

Terrible customer service. I called 7 times after my parents' plan was cancelled in error. My parents asked to cancel their Medicare Gap and to keep their Dental plan. Someone cancelled both. I spoke to countless reps and countless managers, and no one was able to help. They would transfer me to a "survey" Everytime. What a joke!! I want to reinstate a plan and pay money to these people, and they still won't help me. I'm going to another company!

 9 years ago (30-11-2017)

Stay away from this insurance company.

Their system is always down, and when it's down and you need the service, you will have to pay out of pocket first. BUT after you pay, it takes years to chase the money back. 

1. You can't email, upload, or fax the claim, you have to fill a ton of forms and MAIL to them but they can HARDLY receive anything.

2. After they got the mail, it takes more than a month to finalize --> for the first month when you call, they will just tell u to wait.

3. After you wait for a month they can now finally tell you that there's nothing on file.

4. Now you have to go to the service provider, ask for all the paper work and mail again, be sure they got the mail and call 100 times for them to finally put it into the system.

5. They only reimburse part of the cost even though it says 100% covered because you paid out of pocket, they have an under table agreement with healthcare providers so if they claim they will get reimbursed partly. but since you paid by yourself and not through their discount channel, you pay a higher premium which HCBS will not pay you.

After dealing with all that, I'm done and finally switched. 

Hope it helps, stay away for your own benefits.

 9 years ago (25-09-2017)

Company is incompetent and also blatantly fails to correct the errors arising from their faulty reps and systems - if there were any alternatives, I'd run from this horrible company - disgrace to corporate America.
It just gets worse; one thing written in policy; another thing they tell you on the phone and then a third thing reality.  THIS COMPANY IS HORRIBLE

 9 years ago (06-11-2017)

Absolutely dreadful company,  incoherent customer service which seems to be based in the Philippines.  Billing is always incorrect. Portal is difficult to access and use - yet despite that they still let your data be stolen! It's' a testament to health care bureaucracy that these companies still exist.

 9 years ago (22-11-2017)

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Horizon Blue Cross Blue Shield of New Jersey - Headquarters

Reviews, get directions and contact details for Horizon Blue Cross Blue Shield of New Jersey - Headquarters

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