HSBC Bank

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Address: 1950 Cooper Rd, Kelowna, BC V1Y 8K5, Canada

Phone: (888) 310-4722

Website

State: British Columbia

Zip Code: V1Y 8K5

Reviews

Very Unprofessional! We made an appointment to discuss and re-new our mortgage with HSBC Cooper Rd. branch. What an absolute waste of time. We were set up with a fellow named Dong, he was not prepared at all, he had no paper work for us, did not even know what we were there for, it took him 10 minutes just to pull up our account. Since he was so unprepared, obviously were not going to do what we made the appointment to do so we thought we'd  just talk about rates for now, he froze like a clam and pointed to some small chart the size of a cocktail napkin and asked us to look for ourselves from across the desk at 8 point font ...really really. I asked if he could enlarge the screen, he said no. I noticed  from his screen that we had been paying 2X life insurance and disability and pointed out that was not what we had arranged when we set up our mortgage he looked the screen and said "well you've only been with the bank 4 years" I don't know what length of time at  had to do with anything? but we've been there 11 years. I asked if he could look into it, he said no. I shortly thereafter got out of my chair and walked out! Angry enough to leave him and my husband behind. Dong he was not helpful at all, I wonder who he's related to that he has this job. I won't ever let them stick me with this guy again. . Worse his English was dreadful and it mad me angry that I had to ask him to repeat himself with every sentence it was like talking to someone with marbles in their mouth. I am not at all a racist, but I should be able to fully understand the fellow talking to me about my mortgage don't ya think?. Maybe some English classes if he is going to deal with English speaking clients. Also cheesed me off I have to take more time off work to go back and get this done right. I had nothing better to do than waste 1 1/2  hours at bank getting nothing done. 

 12 years ago (31-12-2014)

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