Hunan Express

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Address: 1153 Route 3 N, Gambrills, MD 21054, USA

Phone: (301) 261-0484

Website

State: Maryland

Zip Code: 21054

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Reviews

We have been coming here for 30 years and have always found it to be a good experience. The portions are generous and to our taste. We always do pick-up, so I can't judge the delivery. The bag is always carefully packed and arrives home in great shape. The dinner specials are a great value.

 8 years ago (16-01-2017)

We have been eating at Hunan Express since early 2000's and have never had a complaint with the food or the service until 1/14/17. I placed an order on a busy Saturday night so I  decided to use the online ordering on their website. I placed our order and charged it to a credit card. I called 12 minutes later to verify my order. I was told it would take an additional 50-60 minutes to deliver our order. They only had one driver. I declined to wait that long and went to pick up my family's order. Once I arrived, the restaurant wanted to over charge me. I simply said I wasn't paying extra. The Manager came and tried to explain the extra charges. I told her if you have an online service for your customers to use, you need to explain the extra charges before you charge their credit card. It's providing good customer service!! I asked for a refund because I wasn't happy with the service. Instead she readjusted my bill and charged my credit card saying "I'll do this just this one time, but not ever again." Needless to say I completely didn't appreciate the online ordering, extreme wait for Chinese Food, having to pick up our order because they only had one driver, the Manager's condescending tone and trying to over charge me. Even the taste of the food has changed!! I WILL NEVER ORDER FROM HUNAN EXPRESS AGAIN!!

 8 years ago (16-01-2017)

So if you call during lunch hours make sure to tell them you want lunch. If you dont, they will charge you for full orders and the leave out the egg rolls. So all in all what should have cost $21 ended up costing me $35. All because they feel it ok to swindle customers over semantics. Seriously! If someone is calling during lunch time! They want lunch prices! Criminals! Rude! Not willing to make it right! Food isnt that good anyway! The general tso's taste like orange chicken and the combination lo mein is bland and flavourless. Still waiting on that missing egg roll!

 8 years ago (06-04-2017)

The food was ok. But the service was very disrespectful and poor from the lady at the front. Very poor representation of the establishment. Called at 8:00 to order delivery (I live 5minutes away. I know I should have just picked it up) but she asked for my address then put me on hold then said the driver just left for the evening. Will not patronize that place ever again. Goodies Cafe first experience with me was way better than any I've ever received from them. But hey who am I. Judge for yourself.

 8 years ago (23-12-2016)

Not sure where bad reviews are coming from. Always nice people and great food.

 8 years ago (31-12-2016)

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