IES Residential Inc

Reviews, get directions and contact details for IES Residential Inc

Address: 713 Tower Ln, McKinney, TX 75069, USA

Phone: (972) 562-7724

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State: Texas

Zip Code: 75069

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Reviews

Extremely dissatisfying experience with this company. When speaking on the phone with the company about the issues I was experiencing, they informed me that were fairly certain they knew exactly what was wrong and quoted a price. When I asked how the process worked andif they need to come out and look at the issues they told me they didn't needed to come out to look at the issues, but rather they could just come out and fix them. The tech arrives and looks at the issues and fixes some, but not all. The major needs were not address and they were unwilling to provide a cost breakdown or detailed invoice. They told me the cost was the same and they quoted me over the phone, but they did not fix all the issues. The tech informed me that they quoted me this price anticipating that they would not be able to fix some of the issues. I raised concerns based on the conversation I had with the person on the phone was confident they knew exactly what was wrong could fix them. I told him the price didn’t seem right if the issues are not fixed especially those that were more urgent. After raising these about the expectations previously set over the phone he called his manager and they decided to slightly lowered the price. The tech was unwilling to leave my house without payment and I was had work calls that I needed to so I paid him. After the experience I was left overpaying for services and being promised something that they were unable to fulfill. If the company truly quoted me as the tech said they did not make it clear, it certainly would have alter my course of action as the price was obviously high for the services actually completed. I would not recommend this business. In the end I paid $550 to replace a standard security panel and repair an exterior GFI outlet. The original quote was $650 to replace the security panel, repair the exterior GFI outlets fix electrical issue related to A/C unit, and fix garage door opener. The whole process seemed very shady and left me extremely frustrated. I am also filing a complaint with the BBB.

 10 years ago (21-09-2016)

...The best company. GAD BLESS IES ALWAYS

 10 years ago (22-10-2016)

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