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Insomnia Cookies

  1. Chapel Hill
  2. Chapel Hill Desserts
  3. Chapel Hill Ice Cream & Frozen Yogurt
  4. Chapel Hill Food Delivery Services

Reviews, get directions and contact details for Insomnia Cookies

Insomnia Cookies
"Delivering to University of North Carolina and surrounding area."
Address: 145 E Franklin St , Chapel Hill 27514, NC, US
Phone: (877) 632-6654
State: NC
City: Chapel Hill
Zip Code: 27514


Opening Hours

Monday: 11:00-01:00
Tuesday: 11:00-01:00
Wednesday: 11:00-01:00
Thursday: 11:00-03:00
Friday: 11:00-03:00
Saturday: 12:00-03:00
Sunday: 12:00-01:00

Update Info

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Reviews
I have nothing, but good things to say about the employees at this location! I was supposed to have my order delivered; however, due to specific reasons, this location was running behind. Brandy was extremely kind and called me to let me know about the situation. Thus, I decided to pick it up myself. The gentleman working at the front, Alex was extremely helpful. The customer service that I received from Brandy and Alex made the situation so much better! Things happen, but these two amazing humans did their best. Highly recommend this location for their amazing cookies and incredible customer service. 10/10 for sure!
This opened when I was still in college here, so I have a lot of great memories with insomnia cookies. They were such a lovely treat for late nights studying. Some campus clubs would even offer insomnia cookies for their events instead of the classic pizza to get more people in the door. The cookies are still soft, sweet, and gooey many years later and the person who served me the cookie was delightful to talk to.
It’s Friday night! Thankfully the line wasn’t crazy long at this Insomnia Cookie location, and service was quick and friendly! I obtained 6 mouthwatering, warm cookies! Oh no, I won’t misappreciate these cookies by eating them in the passenger seat of vehicle my boyfriend’s driving. I am anxious to get home, pour me a glass of milk and dig in! LOL Dude- I just got home. Just took another picture of my cookie box. They gave me 7 instead of 6 cookies! An accident? Complementary? I don’t know! I don’t care! I just know I’m going to enjoy another cookie! OMG.. I just dig’d in. These are probably the best cookies I have ever had! Soft, warm, delicious and not overly sweet! Perfectly baked!
I placed an online order for a pack of cookies around 915pm. I had been glancing at the tracker and after it changed to “ETA: ASAP!” was marked for 25+ minutes I called the store asking for an update to see if maybe the driver had gotten lost. I was told that the order had gone out a while ago and was told she “didn’t know why it wasn’t delivered”. They offered to remake the order and I was told if I didn’t receive it in 30 minutes to call back. After 35 minutes had passed, mind you this is now over 2 hours since I placed the initial order, I called to get an update and was told my order still hadn’t left the store and was spoken to very rudely, saying that I “need to be patient and shouldn’t compromise the safety of the drivers” and that they can only do so much. Sorry but I never insinuated that you should compromise drivers safety? I was trying to figure out how I had been given an eta of ASAP over 60+ minutes ago. When I then asked for a refund I was initially denied, but once the supervisor came on the phone he was kind and surprised this hadn’t been handled already and refunded me within 30 seconds.
Customer service is amazing even at 11 with a line out the door do to covid regulations. The cookies were hot and also good. I could do without the waiting in line and delivery even if just down the block seems to be the quickest option available.
Just left insomnia cookies. The person that’s running the place is SUPER RUDE. We just moved here from Ohio and everyone has been so welcoming. This is the first place I didn’t feel comfortable or welcomed. He rushed us and threw our order down on the counter like we were a bother. I’m disgusted and annoyed. I didn’t even want my order anymore!!!!! Get another job if you hate the one you have. Simple..
My favorite is the caramel apple cookie! It's a limited edition, but it's so good. They have eight different types of ice creams , brownies, chocolate milk, 2% milk, whole milk, nine different traditional cookie flavors, three deluxe cookie flavors and you can make any two cookies an ice cream sandwich. They even deliver them to you. Opened late
Just got cookies here for the first time! I love the chocolate chunk. Delicious! I'm only giving 4 stars, however, because I asked to get a chocolate peanut butter cup in a box of six and they wouldn't do it citing a policy that they only do traditional cookies in boxes and no deluxe cookies. :
I placed an order around 6:30pm and I still hadn’t received my order at 10pm. I called the store and the person told me that they didn’t have any drivers. They then hung up on me as I was speaking. I think I should have been alerted that my order was going to be delayed. I had to call customer service to cancel and they were actually nice and helpful.
Insomnia is a good place to get warm cookies and milk. The quality of their cookies are usually A1! This visit, I decided to get a cookie cake. Please be warned that the cookie cakes are small! Do not order a cookie cake expecting it to be the size of the ones you see at the mall or at the grocery store. Photos can be deceiving and I thought I had the measurements right but what I expected and what I received were two different things. Just a heads up! Other than that, this place is great!
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