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Insomnia Cookies

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Reviews, get directions and contact details for Insomnia Cookies

Insomnia Cookies
Address: 1130 University Blvd, Tuscaloosa, AL 35401, USA
Phone: (205) 509-1565
State: Alabama
Zip Code: 35401


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Reviews
The cookies are good, the service not so much… On more than one occasion, I have placed a small order online only to receive a call and be told that they don't have enough drivers to run my order, but that I'm free to come pick it up. Most recently, I ordered at about 1:45 am and the manager called me to say that they had just received a "huge 200 cookie order" and that no drivers were able to come deliver my order. She told me I could come pick my order up (even though I already paid the delivery fee and driver tip on the app!) or cancel it. This experience is common at this Insomnia location. I would recommend getting your cookies elsewhere, or ordering for carryout from the get-go.
9 years ago (18-08-2017)
Tried to send cookies for someone's birthday. Delivery folks "won't knock on the door", they tell me. So it wasn't delivered even though the birthday person was there waiting! They tried to deliver again an hour and a half later, but the delivery person claimed he couldn't find the apartment building- it's 300 feet from the store! I could have had the birthday person walk there in 5 minutes, but more than 3 hrs later, they still couldn't deliver and I had to cancel. No birthday cookies for us. Really unbelievable, it's not that hard!! Customer service was nice and they tried to help but it was a disaster, overall.
9 years ago (11-09-2017)
Awful, absolutely awful. I placed an online order and here I am almost 2 hours later still waiting. They don't have a phone in the store which is ridiculous so calling the number takes you to the master customer service center. I will NOT being ordering again, just down right awful service and I'm really not one to complain. Just glad I planned on paying with cash so I didn't waste any money.
9 years ago (29-08-2017)
Placed a cookie order for my daughter's birthday to be delivered. 45 minutes after they should have arrived, we were told the order had been overlooked! Next time I will know to use Mary's cakes instead.
9 years ago (06-10-2017)
I haven't ordered anything from this store, but I deliver. We get bogged down with work late at night plus campus traffic is thick which makes service much slower. Is it understaffed? Well that's not for me to decide. From an employee perspective, delivering for Insomnia is one of the easiest jobs. I take cash home each night.
9 years ago (26-08-2017)
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