Integrated Orthotic Lab

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Address: 1630 E Northfield Dr # 400, Brownsburg, IN 46112, USA

Phone: (317) 852-4640

Website

State: Indiana

Zip Code: 46112

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Reviews

I'm writing this review as a warning to consumers, because I do not feel the "warranty" was properly represented to me.  My doctor encouraged me to get some orthotics because I had been having foot problems, and this is the company that he uses.  He told me that they would last for "5-10 years," and since I'm active I thought it'd be closer to 5 years, which was okay but not great since they were $400.00.

One year, eight months, and sixteen days later, the attached pictures are what they look like. The first hole in the big toe appeared at less than a year.  When I contacted Integrated Orthotic Lab, they told me that they only warrant the plastic shell for cracks for 5-10 years; the cover can be refurbished or redone (I believe my doctor said it was $35-$55, but I can't recall).

So if you buy these, plan on the upfront cost, but also a $35-$55 yearly subscription fee if you want insoles without holes in them and without worn rubber in the heel.

The reason I gave two stars instead of one, is that they did help for the first year or so; although I don't find them as effective now.  I'll be looking for a new company next time I purchase.

 7 years ago (01-11-2017)

Great company and great new website update!  We have used the lab for years and they make a fantastic product.

 11 years ago (19-09-2014)

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