Isuzu Finance of America

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Address: 2500 Westchester Ave #312, Purchase, NY 10577, USA

Phone: (866) 914-9557

Website

State: New York

Zip Code: 10577

Opening Hours

Monday: 8:00 AM – 8:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 8:00 PM
Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 8:00 PM
Saturday: Closed
Sunday: Closed

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Reviews

In the last 5 years, I have purchased 4 brand new Isuzu N-series medium-duty trucks. The cheapest one cost $72,000. Three of them were initially financed with Isuzu Finance of America. 

After a couple years, I refinanced a couple trucks to lower my monthly payments and even out cash flow. I requested payoff letters, which they sent me. A couple weeks after paying off the loans, my accountant noticed that one of the payoff amounts Isuzu gave us we over $4,000 higher than the amortized principal amount we had on our books. So I called the woman who had emailed me the payoff letters to find out if we could reconcile the difference. She never called me back after I left a couple voicemail messages. I also sent emails to her and Isuzu's general customer service email - never got any reply from anyone. 

So I kept calling and finally got in touch with another person and told her the story - she looked it up in their system and found my file, and said that someone else would have to call me back. I never got a call back.

So I called their general "customer service" number. The woman I got was actually surprisingly rude and abrupt for someone in "customer service." Told her the whole story. She said that I needed to speak to "Tito" and that she was putting in a message and he would call me the next day. 

Predictably, I never heard back from anyone again. 

This went on for at least 3-4 weeks. I finally called the customer service number again, and had to tell the person who answered the whole story again. I told him that I was told that "Tito" would call me back. He said Tito was in a meeting and I could either leave voicemail or he could hand-write a message and walk it in to him. I asked him to hand-deliver the message to please call me back. 

I never heard back from "Tito" or anyone else. I finally went through the dealer who had sold me the trucks. After several weeks, the dealer, working with Isuzu - the manufacturer, not Isuzu Finance of America - finally decided to make it right by sending me a check to cover the amount that Isuzu Finance of American was wrongly withholding from me. 

It's clear to me that Isuzu Finance of America KNEW they had charged me the wrong amount, but didn't give a damn about it. I might very well purchase another Isuzu truck in the future, but I absolutely will not finance it through Isuzu Finance of America. As far as I'm concerned, they knew they owed me a couple thousand dollars and they deliberately stonewalled me.

 8 years ago (08-11-2017)

Great Service

 8 years ago (27-11-2017)

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