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Jackson & Son Septic Inc

  1. Illinois
  2. West Chicago Plumber

Reviews, get directions and contact details for Jackson & Son Septic Inc

Address: 903 W Washington St # 200, West Chicago, IL 60185, USA
Phone: (630) 462-7817
State: Illinois
Zip Code: 60185


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Reviews
I hired this company at the end of the summer to clean my septic tank since the home was purchased this year to start fresh. The man who pumped it told me for the size of my family I shouldn’t pump it unlit about two years from now. Well my bathroom, washer and sink started backing up so I called them to come pump put some water figured since the ground was wet and full of snow that might be the issue. Well the office treated my husband horribly. He called in for a quote and they told him $175 because they were in the area at the time. He said he was at work and would call back he called back after hours and was given an emergency price of $300s or to wait for the following morning and they’d come between 7am-9am. And in the morning Alexis from the office would call to let him know if it would be $175 or $195. The $175 we later found out is a discount if the driver is in your area funny thing is I am in Carol Stream and they are in west Chicago neighbor towns so I don’t know what’s in the area for them. We needed it done so my husband agreed to the $195 the morning of our appointment. Well they never showed up and my husband lost three hours of work. I then called and spoke to Nicole from the office who said the OWNER had requested our appointment to wait and told the driver to go do three houses in Chicago first and that they didn’t know when I could get serviced but when they did I was told by the driver I needed to be home so am I not supposed to show up to work because they don’t have organization. I was furious asked them to come after 3 and charge me the discounted price of $175. Nicole said no, the Owner has the privilege to cancel my appointment and if I don’t like it they don’t need my business because they have plenty. She ended up going back and forth with me and hung up on me. I think I deserve an apology for such treatment.
10 years ago (30-12-2015)
I wish reviews could receive and 0. This company does not even deserve a 1 star rating. The first scheduled appointment we had to power jet, they gave us a time window for service. When an hour after that time window passed, we called the company, they informed us they were not able to be out that day due to light rain. We had to be the ones to initiate the conservations to find out where this service was. Which means the person who was responsible for being at the residence to be there for the workers, lost a days pay and they did not seem to care at all. Then a second chance was given, when the company provided us with a time and date to be at the residence so another day of work was taken off, again with no pay from their original mistake. Once again, the time block they gave us passes, no show yet again. We then again had to initiate the call to find out what the delay was. They informed me that they made some sort of error that we were not on the schedule, and there is nothing they could do about it. I will NEVER recommend this service again, to anyone at all, unless you have no life and can sit around for whenever they decide to show.
10 years ago (06-08-2015)
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