JCPenney

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Address: 1720 Old Fort Pkwy, Murfreesboro, TN 37129, USA

Phone: (615) 907-0759

Website

State: Tennessee

City: Murfreesboro

Zip Code: 37129

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews

I found this store was wonderful I was looking for new balance shoes and they always have them. The employees were very friendly and very helpful.

 7 years ago (12-12-2017)

I went to the Sephora inside the store waited in line for 5 minutes with no one willing to check me out. There was only two other customers, which one of the two was also in line to pay. The two employees instead where both trying to on makeup on the same girl. Poor customer service. This is why I’d rather go to Ulta down the road.

 7 years ago (06-03-2018)

Terrible return policy. I would understand their policy if it wasn't after Christmas. Most people don't have receipts for a Christmas present they received. If this is the way JC Penneys deals with Christmas present returns then they deserve to have declining sales and forced store closures. Worst return policy and customer service ever.

 7 years ago (01-01-2018)

This place is a joke. As a former employee i have to say, we lie about our promos and often make it look like things are on sale and that coupons might work but thats never the case. New employees are treated like outcasts and outsiders, like you dont belong there. Trust is a huge issue with them. They get really defiant if you slip up once. Everyone that is either assistant manager or manager has special privileges like, relaxing in the back while everyone else is on the floor. I was let go for wearing a hat. A singular cap on my head for one night. There is currently a girl who works in the women's department with a shaved head, HUGE holes in her ears and she has shaves her eyebrows off. The girl looks like she works at hot topic or spencers. Not JCPenney. She scares all the customers away! They avaoid checking out with her. This place operates backwards. Please invest your hard earned money somewhere else?

 7 years ago (11-12-2017)

I had a very unpleasant hair cut experience at JC Penny salon.  It was around 7pm on Aug 3, and I took my 9 year old son to JC Penny salon for a hair cut before the start of the school year. The receptionist checked me in and walked away, I stood there waiting about 10 minutes with a new born baby. Finally, a nice middle aged lady with light blond hair asked her co worker "Has she been served?" .... Then the receptionist finally walked back to me and told me that Hannah will be my son's hair dresser once she get done cleaning the floor. Then I was waiting another 10 min while Hannah seemed to take her time sweeping the floor. 

Hannah who was a very young woman started to cut my sons hair very quickly, when suddenly i heard my 9 year old son start to crying. Hannah stared at me very quick to see if i heard the crying and suddenly started the blow dryer while my son was still crying! I asked her to stop the blow dryer because my son seems to be hurt! I checked his hair line which had a red rash and asked what made him cry? He pointed to the back of his neck about 2 inches below the hair line, and there I saw a cut where the skin was obviously scrapped by the clipper blades! I was very upset and asked to speak with a manager.

Later a manager came by, before i could say anything Hanna tried to talk to the manager before me. She said " It is not like what you think, this is just how kids are."  My son is not toddler or baby, he  would not lie and cry for no reason!!   This is not how 9 year old normally behave. He has gone to other salons for years and never had any issues!!. My son yelled and was very upset and cried out loud for a long time, that is not normal behavior for a 9 year old unless the were in a lot of pain. This is a hair dresser who just graduated from school and won't even say sorry. Hannah  explained that when she started to buzz the back of his head that my son started to shake, that is why he got cut. First off, I was sitting 4 feet from him and know that my son did not shake at all , i was watching the whole time. Secondly, even if he did shake, if she had any experience as a hair dresser at all, this kind of accident would never happen.

  I am truly disappointing about this kind of unprofessional service. My son and I went to the front counter where I was talking to one lady, when the manager came up to us and asked my son if he wanted some powder. When my son did not answer, the manager told him to "come on" and took my son back into salon area again and put some powder and sprayed some liquid on my son's neck. After that i mentioned a law suit , the manager then said "Hannah grab your phone and take a picture" and then Hannah did. Hello!! My son is a minor, this is not legal for them to take any pictures of my child, plus AFTER put on the powder..

I asked Hannah's last name and no one would tell me because the manager said for legal reasons but she is the only Hannah working at the salon.  Again, i am so disappointment about the employee's  behavior  and attitude today . ALL I REALLY WANTED WAS AN APOLOGY FROM THIS YOUNG GIRL, but she never said anything close to it.

 7 years ago (04-08-2017)

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