Jet's Pizza

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Address: 1749 Plymouth Rd, Ann Arbor, MI 48105, USA

Phone: (734) 332-1300

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State: Michigan

Zip Code: 48105

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Reviews

Good pizza. Sometimes slow delivery. I lived 5 mins away and once it took them 1.5 hrs to deliver one pizza!

 8 years ago (18-08-2017)

So if they deliver you the wrong pizza, they will not replace it and will only credit you $5. I have always loved Jet pizza/salads and have ordered from this location more than 20 times. I have had horrible service the last 3 times. The first time, I ordered a salad and it was wilty and old. The second time, I paid for an extra ranch dressing and it wasn't delivered, I never complained, and let it go because I didn't' want to be too petty. Last evening, I ordered a double cheese, ham, sesame crust small deep dish pizza and a buffalo chicken salad. I repeated this order several times to the person I spoke with. I assumed he was new because he was asking for help with the correct buttons to push on the register, and I had to repeat the order so many times. A man delivered the pizza and I tipped him generously as I always do. When I get back to my office, the pizza had chicken and onions, no ham, no extra cheese, no sesame seed crust. So I called but it was about 10:10p, and it was closed. So I called the driver (he called my phone when he delivered the pizza) and told him I had the wrong pizza. The driver said he was going back to the shop and they would take care of me. I thanked him. He never called/never came back. Today I get to work and called this location and asked for a manager. I was connected to Torrey and she identified herself as the general manager. I explained what had happened and asked if she could credit my card. She said that this could not be done and the only thing she could offer me was $5 in food credit.She was not nice and she was rude. I explained that I paid well over that for the pizza. Torrey said, "sorry" rudely, but that is our owners policy.  I will never order food from this location again. The other Jets pizza I order from are so professional and always go out of their way to  make certain their customers are happy. This place does not care. I have had good service from them before, but lately, their cheap policies set by the owner, the quality of their food, and the manager's attitude does not keep up with the good reputation that other Jet's have.

 8 years ago (03-06-2017)

We've seen several jets on Facebook doing crustless pizzas and this location will not, but Chelsea location will. We will give them our business instead

 8 years ago (16-07-2017)

Flavor is everything. That is why real ingredients at Jet's make the difference.

 8 years ago (04-09-2017)

Always order my pizza from here! Staff is always friendly and food is always great!  You Have to check out the chicken alfredo pizza absolutely amazing😍

 9 years ago (28-12-2016)

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