John Yurconic Agency

Reviews, get directions and contact details for John Yurconic Agency

Address: 5 American Pkwy, Allentown, PA 18101, USA

Phone: (610) 434-2500

Website

State: Pennsylvania

City: Allentown

Zip Code: 18101

Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

Update Info

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Reviews

Regardless what other ppl have said. I've been coming here for the last decade to renew my license. I get my camera card online. I show up, come in with it. 5-10 mins later I'm leaving with my new license. Staff is always friendly. Its a great place.

 8 years ago (22-02-2018)

I have always gone to this John Yurconic to renew my license as it was quicker than going to the DMV.  I decided to go over my  lunch break at work today, BIG MISTAKE.  I have never waited there as long as I did, I was there for 2 hours waiting to get my picture taken.  There were periods of time where the staff wasn't even taking pictures, just fiddling around with the machine or on the phone trying to figure out a problem that had NOTHING to do with the photo center.  At one point they went 20 minutes without servicing any customers.  I just wanted to leave but at that point they were stuck on number 95 and I was 97 - how much worse could it get?  Well the employee took my picture twice and when I got to the questions portion the system crashed (or something ???? i don't know) he  had to take my picture a 3rd time and my hair was sticking up, which I'll now be stuck with for 4 years as this time I wasn't asked if it was okay like everyone else was.  I understand he noticed I was in a rush (who wouldn't be after being there for 2 hours with a job to go back to??) but like come on man.  He apologized for my wait but at that point I just did not care.  This place needs to work on it's customer service and realize that there are other things that are more important than figuring out how to receive an order on the computer when there are at least 20 people waiting to get their licenses renewed.  They also need to train their employees on the computer system and on how to troubleshoot the printer because a good 30 minutes were wasted with one employee trying to fix the laminating machine.  All in all, I will not return - that is two hours of my life I will never get back.

 9 years ago (26-09-2017)

I was so happy when I came in to this place at first. They had a nice welcome and very fast line that's way very much better than going to the DMV. I recently moved to PA from NJ and I wanted to transfer my title and registration and everything. They really took good care of me and had me pay about $300. I am fine with paying more than going to the DMV. However, it has been 6 weeks so far and I have not received my title nor new plates yet. When I called "Donna" she put me on hold for 20 minutes. I called back, she answered and said we are too busy, it is a rush hour "Without being sorry at all". I asked her about my issue she said that I can't help you right now you need to be here physically. So, I went there in about 5 minutes (I live super close). I was very surprised that there were only one guy sitting in the chair being served and another guy waiting. Anyways, it is not my job to educate the employees or pick them to do the job. So, after a loooong wait of TWO minutes in line, she asked for my documents and then she said that it had been sent and there is nothing we could do about it, you just have to wait or pay $20 for us to send it again... That is so frustrating, and the way she said it was unbearable. So, I calmly left the store and went back home to wait another 2 weeks but nothing arrived yet. I wish I went to PennDOT.

2 stars.

Update:

After speaking with Kim the co-manager I felt very satisfied. She explained everything that happened in sequence with a professional way and she took care of everything from her end. I really had to do nothing, just passed by the other day to pick up my new documents with no hassle. I wish everyone in that place was as professional, productive, and accurate as Kim. I have now received my plates, and title. I did not change my address or anything, it just this time I found everything in the mail. I recommend you contact the numbers given to you after you make a review and I am sure the managers will solve it to you.

4 stars.

 9 years ago (15-10-2017)

I called this morning to figure out what was needed to get myself a Pa State ID. I was told 2 proofs of residency, birth certificate, and SS# all of which I had. I was also told they only take checks. So I show up pick a number and wait patiently just to find out "THEY DONT DO STATE IDS!!! JUST RENEWALS OF LICENSES. Or so the 19 year old looking girl told me. She also said we would be never released that information over the phone. But they did. I will never be using Yurconic ever again. All they did was give me the run around.

 9 years ago (11-07-2017)

I have been into John Yurconic's a few times and must say I am very disappointed in the way he treats his staff. The company has some amazing employees who are hard working and very dedicated, but are not treated with the same respect. I have seen on a number of occasions how some of the customers yell at the notaries and how they curse at them. These ladies take a lot of verbal and emotional abuse from their customers each day. They are dealing with our records and information that are being sent to Penndot and their licenses are on the line, but they get no respect or backing from their management when they are dealing with unruly customers. I hope the agency reads this comment and sends their upper management to perfessional development training on how to respect their employees and how to keep their employees happy. I have been into a few offices and seen that some of the notaries are no longer with the company because of the lack of respect from upper management. It seems they need to learn a lession "Employees who believe that management is concerned about them as a whole person - not just an employee - are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability. ~ Anne M. Mulcahy" Due to the way this company treats its employees I no longer go to them and have chosen to take my business to another notary. One of the managers who I have called and spoke to about this issue named "Kim" was very rude and even through her employees under the bus." Very unprofessional!

 9 years ago (14-09-2017)

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John Yurconic Agency

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