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Jos. A. Bank

  1. Westover

Reviews, get directions and contact details for Jos. A. Bank

Jos. A. Bank
Address: 250 Glensford Dr, Fayetteville, NC 28314, USA
Phone: (910) 867-0562
State: North Carolina
City: Fayetteville
Zip Code: 28314


Opening Hours

Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:30 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: 12:00 – 5:00 PM

Update Info
Reviews
The PEOPLE at this location are great. Ed bent over backwards to meet my needs, and even arranged 'priority' alterations on a suit. I had orderd a suit through their website, that was not as advertised. I brought it in, for exchange, and Ed found an alternative- which took a few days. The alternative had some issues as well,, so we took a differnent approach- found a product on the rack that was acceptable, and then orderd it in in the correct size. Another week... Then finishing and alteration time.... Ed was able to make some calls to the alterations facility, in Atlanta, and made arrangements to have the work done in an acceptable and accelerated timeline. He put in the effort, and produced results. The downside.... it IS a corperate chain store, with policies and procedures that may not be conductive to a perfect, great customer experiance. Fair to good values can be had if you shop their "sales" which occure with no ryhme or reason. Full price is pretty steep for the quality level. Expect a few weeks for alterations- and, as I was suprised to find out, not included in the purchase price.... $60+ for hems, sleeve adjustments, and letting the jacket out .... the on site "tailor" is more of a seamstress, capable of simple tasks, but not complex ones. The corporation has regional "hubs" for more complex work. If you need a suit for a specific event, plan ahead, a bare minimum of 30 days out, 45 is probably better, 60 is probalbly safe, especially if you order from their website... if all goes well, expect 2 weeks- plus order and delivery time if applicable, for finishing and alteration, as it needs to be sent out. IF what is ordered is incorrect, they'll make it right- but its time consuming if a solution isn't on the rack. By the time I get my suit next week, I'll have made 4 trips to the store- about the number of visits required for a bespoke garment on the Row, though the latter is a 3-6 month process- and $6k... The PEOPLE, service and effort at this location are 5 star, all day long. One couldn't ask for or expect better service. The CORPORATION is mediocre, 3 star, maybe a little better... hence the 4 star review. The company offers quality products at a fair to very good price point- on sale. As with any large company, the structure and policies can be cumbersome, but may be able to be worked around. This is where the people come in. At this location, the manager Ed is top shelf, as is Gerone (sp?). The latter was polite and gracious during a phone conversation during which I allowed my frustration to be directed at him. He was also very gracious when I apologized to him in person a few days later. Very good people, good products, and ok company....
7 years ago (15-03-2018)
I purchased a suit with two dress shirts here. The suit is fine. Nothing special, but nothing terribly wrong with it. The problem I had with the business came down to the shirt fitting and the attitude of the staff. I only dealt with the assistant manager and a woman that works there, so I cant say anything about the other employees. When I was fitted for a shirt, the employee had me try on a shirt that was both a smaller size, and as I later found out, a slim fit rather than a tailored fit. I was sold two shirts a size larger, which would have been fine if the shirts were of the same style as the ones I tried on. The shirts ended up being too large, so I took them back a couple of weeks later to exchange them. The store will not exchange or refund items that have been washed... In addition to the problem with the shirts, I had the constant feeling of being looked down upon by the staff while shopping there. There are plenty of places to buy dress clothes in Fayetteville. I would recomend that anyone looking for a suit shop elsewhere.
8 years ago (30-12-2017)
Great place for men's shoes and clothing. Somehow they lacked organization. My sister-in-law got married and her groom ordered same coats for the groomsmen but somehow there was a lot of miscommunication on the store's part when we were picking up the coat for my hubby. Anyways, after a couple of weeks they have figure it out and was able to pick up the coat on time before the wedding day.
8 years ago (29-10-2017)
Friendly salesman, great discounts and great shopping experience. Great Store. Thanks a lot. V.Mitch.
8 years ago (11-12-2017)
Friendly and helpful service. Listened to what we needed and stayed within our budget. Quick alterations and high quality suits.
8 years ago (23-11-2017)
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