Juarez Furniture

I would not recommend anybody to juarez furniture. Their customer service is really bad. This business doesn't deserve any stars. I wish I couldn't give them any star. On February 24 my husband and I purchase a king bedroom set. The lady said it will be a 2 weeks delivery because it's coming from L.A. That was a lie. We waited over 2 weeks. I call them on March 9, the lady said that the delivery truck was broken down. The lady said that it should be here by Saturday. I call them back again and a man answer the phone and I ask him about the bedroom set, he said that it is in. He said they could deliver it tomorrow. They did deliver the bedroom set, but they brought the wrong color nightstand it was suppose to be espresso but they brought a black nightstand. Later that evening, I notice that the headboard was crack. I immediately call them about the headboard. She said that she will let the delivery guys check it out. The next day the delivery guy check it out and he even took picture of the headboard. 2 weeks go by still no headboard. On March 28 I call them again. The lady said that she put in an order for the headboard already. I told her it shouldn't take that long. We been waiting.She said it should come in next weeks. 2 weeks later we still dnt hear nothing from them. On April 4 my husband call she told him it should be here next weeks. That's still a lie. Today April 18, still nothing. This business is really really bad. The can't call us to let us kno about anything bout our headboard. We always have to call them. All we want is our headboard. it shouldn't take this Damn long just for a headboard. It's just ridiculous.
1 9 years ago (20-04-2016)

They have good customer service, and they have good deals
5 14 years ago (26-07-2011)