Kar-Guard Auto Repair & Muffler

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Address: 8145 HWY 51 North, Millington, TN 38053, USA

Phone: (901) 872-2276

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State: Tennessee

Zip Code: 38053

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Reviews

This repair shop charged me for a service that they did not discuss with me prior to performing the service. I went in, asked for an oil change and to have my gear shifter looked at. At every other repair shop I've ever been to (across several states) the mechanic ALWAYS discusses the cost of any action/repair before performing it. This was not done here. I was not made aware of any costs or prices until I was being charged. Very unacceptable behavior and a key reason why customers might mistrust a mechanic. 

What's more, when I commented on this fact, the mechanic defended that he was only charging me for half an hour and that he had in fact spent much more than half an hour on my car. I agree that this repair took quite a while, but I also noticed that the actual work on my car took very little time. The remainder of the time my car was in the back, I regularly noticed the mechanics milling around or having what I think were smoke breaks. At one point I noticed that two mechanics chatting for more than 5 minutes in a very leisurely way. 

Moreover, my entire visit, which included 1 oil change and the application of some grease to my gear shifter, took about an hour and 45 minutes. There were three mechanics in the building and only one other vehicle being worked on besides mine. This really shouldn't have taken this amount of time. 

Overall, I will not be returning to this repair shop. I sincerely distrust any mechanic who charges me or performs work on my car without explicit instructions from me to do so. If this happened everywhere, we'd all be subject to bills we never intended to accrue. 

Friends, avoid this place!

 9 years ago (11-07-2017)

Great place to get your car and truck fixed in the world

 9 years ago (03-07-2017)

Great prices and good work friendly staff will recommend you you everyone

 10 years ago (30-04-2016)

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Kar-Guard Auto Repair & Muffler

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