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Reviews, get directions and contact details for Kay Jewelers

Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Albany today.

Address: 2025 14th Ave SE Suite D417, Albany, OR 97322, USA
Phone: (541) 791-1267
State: Oregon
Zip Code: 97322


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM


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Reviews
I did some shopping at Christmas time at Kay Jewelers. There were many shoppers at the time so I had to wait for a little bit but once they were able to get to me, the service was excellent. Even after the sale we had a few adjustments to make, sizing and different things like that, most of which were dealt with via a phone conversation and dropping off the item (s). Overall all me, and we, felt we had gotten very good and personalized service.
7 years ago (08-01-2018)
The employees here are very helpful, kind, and eager to be of service! When the wrong sku was put into the computer for my chain, they were able to get the correct sku and get my chain fixed for me!
7 years ago (13-01-2018)
I was shopping today and witnessed the district manager fire someone.... In the middle of the mall... So unprofessional! She brought him out of the store and was in the middle of the walkway. If you need to fire someone, I get it, but don't be unprofessional.
8 years ago (21-04-2017)
Worst customer service ever!!! This place is a night mare joke to deal with!!!!!! They honestly lost my family's Dimond, I had to threaten them with calling the police to get my property back from them!!! They treated us like crap too. The managers at the Albany mall are awful to work with as well!!!!!! Will never do business with them again or let my friends and family!!!
9 years ago (20-10-2016)
I bought a Neil lane ring from them. I brought it in because the main stone had what seemed to be a cracked in it when I brought it to their attention they just brushed it off like it was no big deal. The guy who sold me the ring in the first place wouldn't even talk to me he just handed it off to someone less knowledgeable who couldn't clearly explain the what the problem was he basically told me nothing was wrong with it. When I told him I was going to take it where else to get it looked at he got defensive asking who and where. I thought the way they handled the situation was very unprofessional and rude.
9 years ago (08-05-2016)
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