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Kay Jewelers

  1. Michigan
  2. Madison Heights Jewelry Store

Reviews, get directions and contact details for Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Sterling Hts. today.

Address: 14600 Lakeside Cir #2265, Sterling Heights, MI 48313, USA
Phone: (586) 247-7510
State: Michigan
Zip Code: 48313


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Reviews
Horrible experience. They "misplaced" our ring three days before our wedding and acted like it wasn't even a big deal. I wouldn't spend another penny at this place. I'd give no stars if I could. Still waiting on a call back from the manager...but that's okay take as long as you want. Ill just make sure everyone knows about how awful you treated us.
9 years ago (01-06-2017)
Would give zero if I could. Multiple things went wrong with our experience. We should have known better based on previous experiences but I guess it's our own fault for going back. They will tell you whatever they need to just to get the sale. We were told we would get a credit towards a diamond upgrade, we were told we would get $100 voucher to use in the store, and we were told we would get 0% for 36 months if we open up a card. All of this turned out to be false information. Unfortunately we didn't find this out until after the fact.
10 years ago (08-12-2016)
Been here a few times and each time the service keeps getting worse. They are rude, not willing to help and only interested in selling what is convienent for them. One lady asked if she could help me, while munching on some food... which everyone that has worked in customer service knows this is a big noooo, when I told her what I was looking for she let someone else help me. Then the sales lady that was told to work with me got mad when I wouldn't buy $400 earrings from her. Over this location and their crappy service.
10 years ago (04-10-2016)
Worst experience ever I just walked out because of how rude they were. My boyfriend was nice enough to take me to get something, not one person greeted us. We pushed it aside and waited to be helped but instead I had to go get someone and she litteraly looked at the case took a guess at the price and walked away to greet someone walking in the door after I stood there for 20 minutes and waited to be helped. Terrible don't know if they were blowing us off because we were younger but I will be picking something out esle where. Worst coustmer service don't know why people still go to this location. If I could rate negative I would don't WASTE YOUR TIME HERE !
10 years ago (22-10-2016)
Deserves a ZERO!! Always rude and pushy since they work on commission. I worked for Sterling Jewelers (The main company they are owned by) at a JB Robinson. They had actual emails bragging about maxing out customer's credit lines!!! If you think their service and products are bad, working for these vampires is worse.
10 years ago (14-10-2016)
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