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Kay Jewelers

  1. Alabama
  2. Auburn Jewelry Store
  3. Alabama Jewelry Store

Reviews, get directions and contact details for Kay Jewelers

Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Auburn today.

Address: 1627 Opelika Rd #9, Auburn, AL 36830, USA
Phone: (334) 887-3500
State: Alabama
Zip Code: 36830


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Reviews
Would never do business here again. After spending several thousand dollars at this store the Manager refused to repair a defective clasp at no charge on a chain I purchased five months ago - because I didn't purchase the extended warranty. My mistake. I thought Kay Jewelers stood behind their products. She wanted to charge me $30. So over $30 Kay Jewelers lost a very good customer. Amazing.
7 years ago (09-09-2017)
I bought my wife's engagement ring here. The selection is nice.
7 years ago (13-10-2017)
Have purchased many different pieces of jewelry from this location, from charms to an engagement ring. As far as people go you can't do better than their staff. Always been competitive in their pricing and worked with me when I had questions about anything. They'll continue to get my business.
8 years ago (13-05-2017)
This place used to have much better customer service than they do now. The past two times I've come into this location I have had to wait a ridiculous amount of time while the same people were being helped for a very long time. Then they take people who are looking to make a purchase before they take returning customers who are there for other reasons. I have no choice but to go there since my insurance is through them and it's the closest location to where I live. I think that stopping to help someone who's been waiting for quite some time would be worth taking a moment out of your time when someone is trying to figure out if they even should be making a purchase.
9 years ago (14-08-2016)
My fiancé purchased my engagement ring in December and we got engaged in January. My ring was a yellow gold solitaire diamond. In the beginning of February, my diamond fell out and my prongs were bent. I took the loose diamond and the ring to the local Kays. The manager told me that I should not wear my ring to sleep, work or shower. (WHEN DO I WEAR IT??) They sent it off and it came back 2 weeks later. Fast forward to the first week in April and it happens again. I went again to the local Kays and it was sent off again. (Again, it was MY fault it was happening and they took NO responsibility for their product having a glitch). After filing a complaint with customer care and letting the local Kays know my concerns of wanting a life time ring and I felt uncomfortable wearing a product that constantly broke, they agreed to let me pick out a brand new ring. After just 2 weeks with the new ring, a diamond from the halo falls out. Kays got me a new ring identical to it. SAME THING HAPPENED. The manager again told me it was my fault for sleeping, showering and working in my ring. I have never in my life known someone to not wear their wedding ring constantly... isn't that why we have them?? After much complaining, corporate agreed to give me a full refund and we should have a check within 5-7 business days. After 16 days, I went to the Kays with my concern. The manager told me she could not disclose any info with me because I am not on the account. Well, I am. And even offered to give my husbands social number or to call him and she refused and threw papers in the trash in front of my face when I said I was not leaving until I got some info. It has now been 3 weeks and we have not seen our check. Please save yourself (and your wives) the trouble and work with another company. The products obviously are poorly made as every time my diamond fell out, I was not doing anything strenuous. Kays never apologized for my troubles and reminding me constantly that it was MY problem not theirs. I now have a beautiful engagement ring and the company we work with has been FABULOUS.
9 years ago (20-07-2016)
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