Kay Pharmacy

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Address: 2178 Plainfield Ave NE, Grand Rapids, MI 49505, USA

Phone: (616) 361-7319

Website

State: Michigan

Zip Code: 49505

Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

Update Info

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Reviews

Their customer service has recently become non existent.  They failed to fill a prescription  because it needed the doctors  approval. I called a week after I requested the refill and they said they had a message into the doctor, and would wait until they got a response from the  doctor, not notifying me  and leaving me without a needed prescription. When ask why I was not told this, they said there is a statement  on the bottle.  I looked at the bottle and they had put a label on the bottle over the refill information so it was impossible to read.  When I asked how I would know what this information was if they covered it up with another label.  The response was they would let me know the number of refills in the future. They seemed to not care when or if I would get the prescription.  I think it is now time to look for a new pharmancy.

 9 years ago (18-12-2017)

There are few businesses I have experienced that have the customer loyalty that Kay Pharmacy enjoys. Great family owned business with defined values and caring for what they do and who they serve. And some great techs too!

 9 years ago (20-09-2017)

Well-staffed. Customer service is light years beyond the big chains. That alone is worth it. But we also love the mail delivery and in-town same day delivery. Perfect for today's busy customer.

 9 years ago (20-09-2017)

Great service.... Family owned for Generations... Pillar of the community ... Especially for the elderly on the NE side of Grand Rapids. Need I say more?

 9 years ago (26-09-2017)

I could be happier then the service they provide.  They truly care about you.

 9 years ago (20-09-2017)

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