Kelly Auto Group

Reviews, get directions and contact details for Kelly Auto Group

Address: 4532 Lorain Ave, Cleveland, OH 44102, USA

Phone: (216) 939-3333

Website

State: Ohio

Zip Code: 44102

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Reviews

BAD BUSINESS...
Dick you around, dick you around, then dick you around some more...
Saw an 2008 Escape they listed on FB for $4,500, drove over an hour to see it, wasn't to awful and put a down payment of $1,500 to hold it...
Came back on the weekend to pick it up and they told me the vehicle was $5,500.  Couldn't back out of it cause the "agreement on the deposit" said I'd lose my deposit, so I bought it anyways...
Filled out all of the paper work and they said, give it a few weeks to get your title in the mail.  Well that turned into 5 weeks and no title.  So I had to stay on their asses for over a week to get them to give me any info on my title.  So after about 2 weeks, of getting in their asses every day, they finally had my title in hand and said that they would mail it to me, but I told theme to hold it, cause I was on my way to get it.
After getting the title, the sale price was listed as $5,000 instead of $5,500 on the title, so they made a call and said they'd get that changed and mail me out the corrected title.  That's been over a week now...
Moral of the story, you may like the vehicle and the price is so so, but to deal with them and to give them your time and money is the worst thing you could do...

      
      
      
 8 years ago (20-04-2017)

Made a deal to sell them my kid's car, and we were going to meet at bank to transfer title 2 days later.  I noticed the oil light went off on my way home. Googled the issue and it stated that it was a $30 repair.  Called them to inform them of issue, and they said not to worry about it as they were going to be working on car anyway.  

Well 2 days later, at 3:48, while on my way to meet him at the bank at 4:00, he decides to inform me that we should renegotiate the deal because the light could mean the engine was about to blow....  Wanted to cut price in half.... Could not understand why I was angry that he waited until the last minute to pull this stunt.

So I put in the $30 part, the light is off, and these folks wasted my time....

 8 years ago (19-03-2017)

They sold me a truck a lemon Dan Kelly a joke the truck was $3,900 I had to put $3,900 in to the truck but the point is they lost my business and I'm a very unsatisfied customer  and also mr. Kelly was not helpful you have my truck at a Mexican shop in a storage Depot which was uncalled for very poor business

 8 years ago (23-10-2017)

We bought 2 cars and got sweet deal. Good cars and very fair with pricing. Thank you guys!!!

 8 years ago (05-03-2017)

Just got a 2006 honda from them not even a month ago still owe money to them. They sold us a lemon. A warranty that doesn't cover the car due to milage that they know about so got denied for warranty covering a knocking in engine. Today went to start up car and white smoke coming from tail pipe. They keep saying will call back after talking to manager which is a damn lie. We have spoke to lawyer and there is a case. They lied about having oil change done on car the day we got the car. Once the knocking noise started we checked the oil come to find it completely empty. Oil change sticker was a lie on window one of the guys even said not to believe the sticker when i called about the issue. Then after the warranty place tells us they refunded the money back to them and i went up to kellys. They said they also have another warranty place but wont cover the issues with car. They are lying about the warranties and lying on paperwork. We asked for a new car or money back they refused to work with us in any way. Mind you my 45 day tags dont expire until may 11. We got car on march 28th 2017. The key to the car is broke and will cost 200 dollars to fix as well but they told us it was just a shell that needed replaced. Smh we asked the guy more than once is there any issues with engine transmission or anything and he said no each time.

 8 years ago (18-04-2017)

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