KeyBank

Reviews, get directions and contact details for KeyBank

Address: 2315 N Triphammer Rd, Ithaca, NY 14850, USA

Phone: (607) 257-3122

Website

State: New York

City: Ithaca

Zip Code: 14850

Opening Hours

Monday: 9:00 AM – 4:00 PM
Tuesday: 9:00 AM – 4:00 PM
Wednesday: 9:00 AM – 4:00 PM
Thursday: 9:00 AM – 4:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

I originally banked with First Niagara and I loved them. Since they closed and KeyBank automatically took over my accounts I've had nothing but problems. Fees are outrageous. Read the fine print before opening any account with this bank.  I will be switching banks asap.

 9 years ago (02-01-2018)

I have never had an extremely negative experience at a bank before. This was the first and last time I will go to this or any Keybank. The person there was incredibly rude not not to me, but also to her colleague that was having trouble assisting me with a deposit. It was incredibly unnecessary and unjustified

 9 years ago (12-02-2018)

This bank is extremely dishonest.  They will charge you $2.50 to withdraw money from other "Regional" Key Bank ATMs. They will also charge you $3.00 a month for paper billing even if you turn it off.  Credit unions are far more honest.  Stay away!  I actually contacted the BBB regarding false charges from this bank. Obviously I closed my account.

P.s. Despite the owners response below, if you open your account at a different keybank location, they WILL charge you $2.50 to withdraw money from other "non regional" key bank ATMs. I have never heard of a bank charging their customers to use their own ATMs.

 9 years ago (28-09-2017)

This was one of the worst banking experiences I have ever had. Abysmal customer service. Misinformation. Refusal to help due to laziness. Told me to call a number because they couldn't help at the local branch. Called the number and they said I had to go into the branch and that they could have helped me earlier. Utterly unacceptable. Closing my account.

 9 years ago (06-09-2017)

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