KFC

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Address: 27901 Lorain Rd , North Olmsted 44070, OH, US

Phone: (440) 777-1497

State: OH

City: North Olmsted

Zip Code: 44070

Opening Hours

Monday: 12:00-20:00
Tuesday: 11:00-00:00
Wednesday: 11:00-20:00
Thursday: 11:00-20:00
Friday: 11:00-20:00
Saturday: 11:00-20:00
Sunday: 11:00-20:00

Update Info

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Reviews

Order from the app for "quick pick-up"... The order was not ready at the time provided by the app, had to wait another 10 or so minutes.  I had to contact support for a missing item because I could not get through to the store for a busy phone line.  One of the meals was missing, which support chat did refund. But still if the receipt is attached to the bags, drinks, etc... it should be double checked. Plus it states how many bags or items you are to receive..."1 of 3" for example.  I will say the biscuits are amazing, and could eat a few buckets of them alone.  Skip the Mac and cheese bowl, it's just average.  The famous bowl is pretty good. Hard to mess up mashed potatoes with chicken chunks and gravy.  The chicken is always pretty good. Made to your likeness.  The staff was a little confused upon arrival to this order, then told me to park anywhere. Okay. Gentleman who brought out the food was friendly.  Overall it's okay for something different,  not cheap by any means. Probably short staffed. This is why we don't visit KFC too often.

I would give this place zero stars if I could. This place has progressively gone down hill but I think it’s officially hit rock bottom! Last night I ordered a chicken box and they gave me chicken tenders. No biggie that would be if they weren’t literally rock hard. Warm but rock hard yet chewy. I was fighting this tender to try and get in half it was honestly almost concerning completely non edible. And that’s not even to touch on how the Mac and cheese looked and tasted. And I’m not one to complain - I just try to scarf whatever down. But Jesus h Christ I wouldn’t feed this stuff to my worst enemy.

We have been here twice in the last two months and had to pull out of the drive thru as there was no one taking our order, we confirmed they were open and staff was inside the buildingService: 1/5

At least at the North Olmsted location, the employees don’t seem to understand the concept of a Mac and Cheese combo. I ordered this twice in the last few weeks, and both times, the order taker asked if I wanted fries with that, as I was looking at the picture of the Mac and Cheese combo, which of course, was pictured with fries. I ordered the same thing today, except this time, nobody asked if I wanted fries with my combo. I thought they had finally figured out what was included in the combo, and that there was no need to ask if I wanted fries. When I went to pay, the kid said the total was $6.36, which was wrong. I even said it normally comes to $8.18 with the tax for the drink. He repeated the incorrect total, and processed the payment, even though I was telling him  it was the wrong amount. He handed me the drink, the bowl, and some cookie that I didn’t order, and of course, no fries. The combo clearly shows that fries are included, not some cookie. It’s even pictured on the menu. This concept remains elusive to this crew. I may visit another KFC, but certainly never this location again.

KFC has some staffing issues,  there were 3 people there. 1 for cooking, 1 for prep and 1 covering both window and front register. That means I waited 15 to 20 minutes for someone to take my order. Once I was being serviced, I ordered 3pc chicken  tenders, small mashed potatoes , and a small corn .  I also had the chicken macaroni and cheese  with a small bowl of corn . Because of not having drinks with it, I had to order al-a-cart. That drove the price up. For everything the total cost was $22.65. I think that was sort of high for the amount of food we got. At least the quality was what I expected   Wheelchair accessibility: There is handicap  parking available and a ramp up 1 step. There also is room for for a wheelchair  at the , and plenty of room at the counter

No pot pies left so we ordered 2, 3 pcs tenders,  didn't want the whole combo with drink, fries, and cookie. Said they would tell us the price at window. They didn't just said $17.77 they deducted. 50 cents each. Ordered a cole slaw fot 2.99 had 3 tablspoons of slaw.  1 of the 3 pc boxs, the 3 of the tenders where normal size , about 5 to 6 inches. The other 3 pc box, the 3 pcs were about 3 inches each, 1/2 the size of the other box,  should have called it an unhappy meal size. So spent $17.77 total, what a joke and  rip off. Had to go somewhere else for more food. The staff are either clueless or don't care. Either way I now know why KFC stores are closing all over in general. NEVER AGAIN!!!!

They don't take orders don't help inside if they have 5 orders and nothing in drive thru  basically you could go cook a meal faster why is it fast food? Sad service

3rd Strike - close drive-thru & lobby early, incomplete orders, long wait time, out of food - sorry for owners, who are missing out on $100+ orders and hourly analytics, because several customers are turned away every night.

Just went recently, within the past two weeks.  Once in a great while you know how you get a taste for something?  Well, KFC was it.  Went on a Saturday, around 5 and they were out of extra crispy.  Okay I'll take regular.  Got home and the chicken must have sat under a heat lamp for at least 12 hours or overnight.  It had turned to leather, completely inedible.  Outright disgusting.  No gravy on cold potatoes.  But the coleslaw was good.  Shame....KFC...put this store out of it's misery!

Got ripped off on potatoes in the KFC bowl, which was extra ridiculous considering they told us it was already going to be a 10 MINUTE wait for specifically that. Ordered two other chicken tender meals, only to be told they're out of biscuits that come with the meals  it was barely past 8:00pm.. they don't close until 11! 2nd bad visit in a row after having normally great service.

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