Kirkland Way Storage

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Address: 11200 Kirkland Way, Kirkland, WA 98033, USA

Phone: (425) 629-9820

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State: Washington

Zip Code: 98033

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Reviews

Great staff. Clean warm storage. Like the hours they are open. If paying in cash, take as close to bill because they have little change.

 8 years ago (26-05-2017)

The Manager Jodi was the reason I chose to use Kirkland Way Storage! I was looking at other places one Saturday (which were less expensive) but Jodi's customer service and kindness won me over. I thought that I'd rather deal with her than with the other places I tried. She also stayed late on Saturday evening to help me set up the billing because I took longer than expected to come back. She's the BEST! So glad I found this place.

 8 years ago (17-01-2017)

As with most of us, I write a review when I have exceptional service or exceptionally bad service. I'm happy to say that I received amazing customer service from James at Kirkland Way Storage.  James took the time to listen to my needs and show me several units to choose from.  He also gave me a unit near the door as I requested. Not only that, he let me know there was a dolly or any type of packing supplies I could have needed.  He even let my pup come in and offered to get me water or coffee. This place is the Nordstrom of storage!  And they had a bowl for water for my dog! :)  I mentioned that I needed to rent a U-Haul, sure enough, James let me know that I could do it from right there!  He set me up and told me exactly what to do as I was a little nervous never having rented one (or driving) before.  He went way above and beyond for me.  I had to leave my car and he promised to keep an eye on it and let me know that they have cameras in just about every spot of the facility and parking lot.  I felt like he really cared about my situation and did his best to ensure I had the best possible outcome.  I appreciate it so much because he really alleviated so much stress and I just felt like every problem I had - James had a solution - and a quick and easy one at that.  He really made a difference in my day. I was extremely pressed for time and his quick solutions and thorough  help made me really feel like Kirkland Way Storage cares about their customers by having someone like him working there.  Also, the facility is very clean and safe as well - top notch all around!

 8 years ago (10-01-2017)

Excellent customer service.  Highly recommended!

 8 years ago (03-06-2017)

We worked with Laura a few weeks ago to shop for storage. She was very helpful. When we asked if they had any deals and also mentioned we're also thinking to see the Public Storage, she oferred their first month half off deal that they had available in that time. She also showed us the storage unit and told us about locks and security, and gave us an estimate as well. All these made it much easier to close the deal. She truly went the extra miles to make the customer happy. I recommend Laura and Kirkland way storage 100%.

 8 years ago (20-10-2016)

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