Kohl's Wichita-West

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Address: 6900 W Kellogg Dr, Wichita, KS 67209, USA

Phone: (316) 942-2600

Website

State: Kansas

Zip Code: 67209

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Reviews

I really like the Kohl's atmosphere but they're kind of expensive in my opinion. I know they have good deals once in a while but I'm not sure I'd consider them good enough to offset their typical high prices. My family and I had a great time looking at early Christmas stuff the other day. They have many beautiful and fun Christmas items. We like get some of our Christmas pajamas here every year.

 7 years ago (26-10-2017)

Went in around 10 pm to look for a dress. Staff was very nice. They didn't have a whole lot of dresses. Too cold for one with short or no sleeves. I do not like the weird styles these days.

 7 years ago (11-12-2017)

Nice store. Wheelchair Accessible Parking and Entrance. I had a few returns to make and their customer service was very obliging.

 7 years ago (30-12-2017)

It was hard to find what I needed. Good clothing selection when I finally found the girls section, but even though the signs said "sale" the pants I purchased were pretty pricey. There was a lot of items in the isles and on the floor

 7 years ago (25-12-2017)

Usually Kohls is top notch but this trip was very frustrating.  I was out of town for a conference and stopped in to get a sweater and a couple other items.  I checked out using my Kohl's credit card to receive an extra savings.  I immediately paid the bill at the register with my debit card so I would've have a balance on my Kohl's card.  

I left the store and went to my hotel.  When I got to the room, I looked at the receipt and realized that I had been charged twice for the sweater and hadn't been charged for the earrings I purchased.  I called the store and was transferred to loss prevention.  The lady I spoke to was not very friendly.  I got put on hold so she could review the transaction and, after about 10 minutes, she came back on the line and said she located the transaction and I needed to come to the store to get things fixed.  I asked if I could get the credit over the phone and was told they couldn't do that.    

By this time it was late so I went back the next day at lunch break.  I presented the receipt and the earrings so I could get my credit and be charged for the earrings.  I had to wait for them to find where the loss prevention had left the note.  Finally, they found it and began to adjust the transaction.  I told the gentleman that I had paid off the card on the spot and presented the receipt.  He informed me that he couldn't refund my money to my debit card because I had used my Kohl's card.  I told him I don't shop at Kohls often and didn't want to have a credit on my Kohl's card.  He stated there was nothing he could do about it.  

I don't understand why they couldn't refund to my debit card after I provided proof of paying the balance.  Additionally, I am forced to go to Kohls just to use the credit.  I live about an hour away from the closest Kohls store.  I don't shop for clothes online as I need to try things on.  

What began as a cashier's mistake has ended with me having to make a third trip to the store just to get my credit.  Ridiculous.  It's going to cost me more in fuel to go bank again than my credit is.  

So much for shopping there again.

 7 years ago (21-12-2017)

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