Kosmo Nail Lounge

Reviews, get directions and contact details for Kosmo Nail Lounge

About

We are having soft opening!! Please come n support!! 20 percent off all services..

Address: 1050 Flower Mound Rd Ste 220, Flower Mound, TX 75028, USA

Phone: (972) 899-1894

Website

State: Texas

City: Flower Mound

Zip Code: 75028

Opening Hours

Monday: 9:30 AM – 7:30 PM
Tuesday: 9:30 AM – 7:30 PM
Wednesday: 9:30 AM – 7:30 PM
Thursday: 9:30 AM – 7:30 PM
Friday: 9:30 AM – 7:30 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 11:00 AM – 6:00 PM

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Reviews

Don’t go to Kosmo Nail Lounge in Flower Mound, TX. They have HORRIBLE customer service. My fault for being a loyal customer since their grand opening. Beautiful spot yet ugly service! They seem to not cater to people who look like me.

 7 years ago (26-03-2018)

Over all some of the nails designs are nice. However, time and time again I’ve tried to give this place chance after chance. I’m a very well paying customer, paying 100-140 dollars each time I go not including tip. This place is very unprofessional. The lady that owns or manages the place is sweet. But the nail techs are EXTREMELY unprofessional and rude. There’s everything from Inappropriate comments flying everywhere, VERY BAD attitudes, and very rude questions that shouldn’t be asked. One of the nail techs was talking about how she gives make up sex in her relationships. Not to mention she asked me what ethnicity I was and my husband then asked how old I was and stayed that I looked 17 yrs old when I’m 22, have a child and married which she already knew.. when you get your nails done you shouldn’t be questioned about ethnicity and age out of respect and professionalism. Each time I get a mani and pedi but every time they are rushed. I’ve been told to “make up my mind”. A customer that pays 100$ each visit should never be rushed through. Upon receiving a pedicure I told the nail tech to match my toe color with my fingernail color which was grey. She put pink on my toes........ and told me that they matched. I won’t be going back to this place due to lack of professionalism.

 7 years ago (25-03-2018)

This nail shop's ambience is classy and they offer many options of a complimentary alcoholic drink to help you get into the relaxing mood of many different spa treatments. I was very impressed when I first walked into the shop a friend had invited me and another friend to. The prices were much higher than my shop, but I guess that's to be expected in Flowermound. The problem started when I decided to get powdered nails with an ombré design. I chose a dark rose colored pink and requested it be faded into a clear color. I was told I could not use clear for powdered with an Ombré.  The tech Sam said she would choose a color for me and cake back with a lighter pink. I immediately balked as the two colors together did not look like my type AT ALL. I then saw a girl with the same color clear I wanted that I was told they do not have and asked for that. Sam said no that will not look good. I then asked if she would please do one finger the way I wanted and one they way she wanted so I could see the difference. She raised her voice several notches and said I will not take it off if you don't like it!! WTH! At this point my friend said I should listen to the nail tech as she knew what she was doing. I had the option at that point to raise my voice back about what I wanted on my dang nails, but instead I decided to be accommodating. The nail tech Sam said I would love what she was going to do. Well I hate them. I tried to be nice but every time I look at these dang nails I think they look like an Easter Egg. I decided to call the shop to explain. Not for my money back and not for new nails, but just to explain that they should let the customer decide what they want. Not decide for them! I spoke to Tiffany who was there the night I was there and said I knew this was going to be a problem that's why I asked you if you liked your Nails's. I reminded her that she actually asked me if I was ok. I tried to explain how I felt and she kept interrupting me to defend Sam saying some techs don't provide a suggestion and that they would never waste powder and time to do two fingers different for me to decide. She then told me I was interrupting her! She was so hateful I hung up on her. Worst customer service EVER! I will NEVER go there to pay $55 for nails they want to do only there way and forget want the customer wants. I'm hot as fish grease every time I look at the 10 Easter eggs attached to my fingers!!!

 7 years ago (05-04-2018)

I made an appointment for an Ombre NexGen set and went in same day. I was scheduled with Sam and she was AMAZING!!!! She gave me exactly what I wanted and went above and beyond to make sure I was satisfied. The salon is clean and very well kept! Thank you Kosmo and Sam for your amazing customer service! Highly Recommend!

 8 years ago (27-12-2017)

I love Lynn! She does an excellent job on my nails and I always get compliments on them where ever I go. The salon is always clean and staff is friendly. Tiffany the owner is super nice too! I highly recommend them.

 8 years ago (14-11-2017)

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