Kroger Pharmacy

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Address: 3040 Dolphin Dr, Elizabethtown, KY 42701, USA

Phone: (270) 737-4578

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State: Kentucky

Zip Code: 42701

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Reviews

Took my business to CVS sometime back because of MULTIPLE issues. Wrong insurance info even though I had given them an updated card. I went through a bout of being sick and there were several occasions they did not have what was perscribed. One was a very common antibiotic eye drop. Always a long wait even if you are the only one in line. On more than one occasion I waited 10+ minutes to be acknowledged. I always used there online refill system which is the only thing that is efficient at this pharmacy and if I did need to drop a new one off I would give them as long as they needed to fill it. I am aware I was not their only customer. The final straw for me was when I dropped off 3 new ones and asked for a price check as she was once again updating my information as they somehow "lost" my insurance info. The lady was helpful and told me how much they would cost, etc. I told her to call me when they were ready. So I went to get them and they tell me one was out of stock. My question was why wasn't I told when they were price quoting and why wasn't I called and at least told before I came back there was an issue??? Ended up going to Walgreens across the street and getting that one filled. The only reason I am leaving a review now is because my husband still gets his meds there. We went through the drive thru, no wait which was good and the girl at the windows had the worst customer service skills! Would not let him explain that he had gotten one month not three as she was insisting. Kept saying his insurance was maxed out. But oh wait they had the wrong insurance company!!! He gave her his card and with one glance she yeah that's what we have and it is maxed out, you will need to call them. This med is 347.00 and she said after my husband said I can't afford that.." I figured you couldn't". That was rude she was rude and unhelpful. He went back to the pharmacy and spoke to the pharmacist and it was a doctor mistake. Had that lousy CS tech listened she might have been helpful! You want good service go somewhere else!!

 9 years ago (26-10-2017)

I called this pharmacy for the help of a pharmacist in the hopes of having a prescription called in there that I could afford. She chose not to use the resources I know she has at her fingertips to help me and instead referred me to my doctor for a matter that should certainly be her job (affordable and fewer side effects). Pharmacists like this woman make me hope the industry is automated soon. Does she not realize that helping me with her knowledge is the only reason the profession still exists? Horrible customer service, likely overworked and understaffed, definitely not underpaid!!! I will not be using this Kroger anytime soon.

 9 years ago (18-07-2017)

I have come to realize that people leaving bad comments, clearly do not understand what is involved in filling a prescription and that they are not the only customer! Pharmacies like these fill precipitations in the 100's. One at a time with many security percussions in mind. Be a little more patient and understanding! Probably understaffed as well which is clearly not the pharmaciests fault. People are so spoiled nowadays! I like this pharmacy!

 9 years ago (17-08-2017)

Have been waiting for 15 minutes at drive thru....have pushed the button multiple times and no one has even been kind enough to acknowledge me. I can see people inside that have been waiting just as long and have not been acknowledge either....terrible!! Should have went to the one by towne mall...always speedy and prompt there!

 9 years ago (23-08-2017)

Understaffed, very slow. Never had to wait for a prescription as long as I've had to at this place. I'll never be calling in a prescription here again. Don't go to this one.

 9 years ago (28-04-2017)

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