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Reviews, get directions and contact details for Kwik Stop

Kwik Stop
Address: 2335 University Ave, Dubuque, IA 52001, USA
Phone: (563) 556-2059
State: Iowa
Zip Code: 52001


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Reviews
I've been a customer of Kwik stop for many years. I enjoy their selection and from time to time their employees can be friendly although seem to lack training on identifying which pump is which when asking for a receipt, asking me how much I paid rather than knowing which pump they can print the receipt from using their computer. At the end of the day I'm leaving one star out of five because the pumps have been changed to pre pay. The local culture in Dubuque is that of trust and it's offensive to be honest. So in effect, I was inconvenienced and had to trust the gas station with my money before I received a product, as well as was inconvenienced when asking for a receipt that did not have the gallons and price per gallon on the receipt, which I had to come back into the shop a second time for. There was a gas station downtown that for a time was selling their gas even 25 cents less than competitors. They went out of business people people would not patron a place that doesn't trust their customers.
8 years ago (26-11-2017)
Their customer service - or lack thereof, leaves a lot to be desired. Gas spilled onto me when I was pumping from a faulty hose - dangerous AND inconvenient. Did someone contact me after I complained? NO! I had to call their corporate office SEVEN HOURS AFTER THE OCCURRENCE in order to leave a message for them about the situation...and this was after the store's manager assured me that someone would get in touch with me. Do not frequent this location - unless you like to take risks! :-(
15 years ago (04-02-2011)
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