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Reviews, get directions and contact details for Lancaster Red Rose Credit Union

About

Real People. Real Solutions. Real Fast.
Our vision is to grow membership through community outreach, education and reliable financial service.

Mission

To exceed the needs of our members by providing reliable, quality financial service that will improve the lives of those we serve.

Products

Savings, Checking, Loans, Credit Cards, Mortgage Center, Business Accounts and Youth Accounts

Address: 1010 New Holland Ave, Lancaster, PA 17601, USA
Phone: (717) 295-6685
gro.ucrrl@ofni
State: Pennsylvania
Zip Code: 17601


Reviews
I've had my share of issues with this place. It's unfortunate that all my bills go through this credit union that if I where to leave it would be a hassle to transfer everything to a newer bank. I applied for a auto loan which I was approved for. When through all the steps the loan officer put me through. My finance company couldn't get the credit union the payoff because there fax machine was down. Something that should take a few minutes took two days. After a week of trying to get this ready I go in to finalize the paperwork. They then tell me they can not finance my vehicle. After a week of telling me I'm good. The loan office forgot to "check the value" of my car. They also gave me a hard inquiry. On top of that my girlfriend has a account with them. The suggested to her to direct deposit her funds to her savings. Without telling her the debit card is only to her checking. For over a year she would swipe her checking card which the bank would charger her 10$ every swipe because she had no funds in her checking. The funds would get pulled from her savings into her checking but also she would be charge 10$ every swipe. It took almost a month to fix that issue and they only gave her back half of what they stole. This place is sad and the experience is horrific. I will be switching credit unions. Sad part is they could care less. Just like they did when I continuously had issues. I could keep going on about these experience but I just want the next person to be very careful about choosing this bank.
10 years ago (01-06-2017)
Slower than molasses in January! Maybe hire some more help?! Also I deposit my paycheck before 10 am on Fridays and sometimes they don't make it available until the following Tuesday! Any other bank, it'd be available that day if it's deposited before 12-2pm! They certainly don't have their ducks in a row! Switching banks ASAP!
9 years ago (27-07-2017)
Horrendous customer service from the Mortgage Division. Trying to get a HELOC and NO proactive communications. Had to call them constantly to get updates or move the process along. If it weren't for the lowest 10 year rate around I would NEVER do business with place.
9 years ago (26-10-2017)
First it is a credit union. 2nd people are always friendly. Great rates on loans. 3rd access to other credit union's ATMs.
10 years ago (14-09-2016)
its great to have a credit union but they never answer the phone its a shame that you have to physically go to the bank to talk to someone
10 years ago (18-07-2016)
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