Larry's Heating Hardware-Plbg

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Address: 155 E Main St, Chicopee, MA 01020, USA

Phone: (413) 592-0037

State: Massachusetts

Zip Code: 01020

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Reviews

He's got a lot of weird parts for old houses

 7 years ago (04-09-2017)

I went to Larry's a year ago for an obscure part. I found the part, but the service was gruff to say the least. I just figured bad day for those working. Then this morning I went again, the woman at the desk went through the motions of asking if I needed something, of course I did, I'm in the store. I brought in the pieces I needed for an adapter for my pressure washer and she begins to ask sizing questions, I said I didn't know, that's why I was there and she seemed irritated. Stated would need to speak to someone else who was an expert. 

She brought me to speak to a man who was working on a screen. I greeted him by saying I hear you're the expert with a grin and he doesn't look up and says he's busy. I couldn't believe it. He begins to speak and continues to focus on what he was doing. He finally looked up and basically said oh well, have to use several fittings to do what I needed. 

I work in a customer facing business, I cannot get over the amount of "put out" feeling from this store. I understand what I was looking for might have been unique, but there's a way to deliver and discuss the options. Great selection of obscure items, completely no idea how to treat customers. I will never go back again or recommend. 

Local businesses wonder why people are shopping online more and more. You shop local for the people and expertise. Not to get an attitude.

 9 years ago (16-05-2016)

Always best service and knowledge

 7 years ago (03-11-2017)

Out of the way, non chain hardware store, loaded from floor to ceiling with stuff. Usually a good thing and hard to find. Selection of nuts and bolts wasn't even up to my local Ace Hardware. Staff was unfriendly and unhelpful. (Please don't insist that i can't possibly need what I'm asking for just because you don't have it) 16mm fine pitch lock nut.
I Won't be back Larry!!

 9 years ago (19-02-2016)

Larry's is the Chuck Norris of obscure plumbing parts. They have parts that haven't even been invented yet.

 11 years ago (13-01-2014)

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Larry's Heating Hardware-Plbg

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