Laundry Palace

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Address: 15 W Merrick Rd, Valley Stream, NY 11580, USA

Phone: (516) 825-3679

State: New York

Zip Code: 11580

Reviews

Very big, get full on weekends. It's card operated, not by quarters. Also if you lose your card, it's a $1 for a new one. They don't replace old balance.

 9 years ago (18-09-2017)

My go-to place for laundry. Fairly clean. The machines actually work. The cost of a load varies from $3 for a double to about $6.50 for a six load. Dryers are $.29 for 9 min or $.29 for 6 min on the large dryer. Don't play the coin pusher.

 9 years ago (02-08-2017)

I have been using this place for about 3yrs for their drop off laundry service and they lost a pillow case of mine. Now I'm not one to make a fuss over a measly pillow case but that $hit was Kate Spade. I am really disappointed in the manner in which they dealt with the issue when I brought it to their attention. I addressed it with them and they pretended not to understand what I was saying. Not failing to mention the fact that the owners are Asian and I have witnessed them speaking English numerous times.  The  self identified manager/owner began to blame me for not given them an entire set and took my number and did not follow up 3 mths later despite my efforts of reaching out to them. Don't even mention compensation because when I mentioned that, the response was a smirk. I will NEVER return and I will make sure to let every one I know not to use their services.  Clearly they didn't not care about their customers as cited by other reviews here.  If there was a rating below one star, that's what they would get.  Disgusting people. 

 10 years ago (11-04-2017)

People started coming in there with there dogs. One barked st my daughter and I had to tell management, Not Happening. That was last year, so I found a new one right down the block. It is Clean, not as big and never busy. I came back  because I was out of town and I haven't done laundry in a while. I won't be home lady has her dog in the cards that we put our clean clothes in his bag. Are you serious this is acceptable? now I'm really not coming back not even in a bind

 10 years ago (24-03-2017)

The worst experience of my entire life  The laundry cards do not work properly the manager was very rude and disrespectful. I also observed a lot of machines with mold and mildew surrounding the inside and outside which will also stain your clothes while washing and while in the dryer. Everything was filthy and they only allow you to dry your clothes nine minutes at a time then the laundry card kept reading insufficient funds.  No one spoke one word of English and it was very hard to communicate with anyone to ask any questions at all  I would never advise anyone to wash or dry or have any type of services provided from this laundry mat it is absolutely horrible  if I had an option to choose zero stars I would give this place zero stars

 10 years ago (03-05-2017)

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