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Lewis & Clark Marina

  1. South Dakota
  2. Yankton Storage

Reviews, get directions and contact details for Lewis & Clark Marina

Address: 43527 Shore Dr, Yankton, SD 57078, USA
Phone: (605) 665-3111
State: South Dakota
Zip Code: 57078


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Reviews
Extremely friendly, patient, and generous service - ranging from arranging temporary parking (for a boat) to giving well-needed advice for backing with the trailer and rigging. I am particularly indebted to Mike and Brian, also to other staff members, whose name I have not memorized (yet). I am totally new to sailing, and the help received from the Marina cannot be appreciated enough. Cheers! Istvan Gombocz
9 years ago (29-09-2016)
I called to ask about Jet Ski Rentals and was told they do not rent them out, which is fine. So the man I spoke with's name was Mike who was Rude, Short, Rushed me off the phone and then hung up on me because I asked "By chance do you know of any places in town here that may rent them out? We aren't from town but camp here frequently!?" Mike proceeded to respond with "I know of some but I won't give you that information because they're competitors!" When I asked "Are you serious?" He responds with "Yes I'm serious!" And hangs up on me!!! I of course upset as my children are listening to this conversation as we are in our motorhome together hoping to find a Jet Ski rental....call back! Mike again answers and I responded with "Mike how dare you hang up on me for asking for a business that may rent out a service you do not provide! That was rude, inconsiderate and...." before I could finish he cut me off again with "I'm rude? You're rude for asking for a competitors number! I don't have to give that to you for personal reasons!" I then said "how are they a competitor if you do not rent Jet Skies?" He then proceeded to call me "Stupid" for asking and I had enough! I ripped him a new one about how we have been coming here for 16years and how we were considering housing our pontoon in their Marine but after his rudeness and behavior it has made me second guess that....he responds with "Well find a new one that will make you happy cause you're rude!" And then hung up on me again!!! I guess being a Midwest girl who lives in a Midwest community I've been taught that if a business does not have what you are looking for, you ask the business you are on the phone with if by chance they know where you could locate said item. Just about 3/4 of the time a business will give you a name, number or both but the other 1/4 the respond with "I'm sorry I do not know of any!" I believe helping each other out is a HUGE part of professionalism an keeping business local so that each other's businesses flourish! I guess I will never understand this whole idea of only 1 business matters, when in reality if a business can not facilitate all that's needed or asked for....they should be willing to help! Never in my 33years have I experienced such rude behavior from a business for asking where I might be able to find an item that the business I'm speaking with does not have! Being a good sport clearly was not taught to this employee, nor was decency or customer service. Lewis & Clark has always been a beautiful place to go but their Marina is Not, Nor will it ever be a place I do business again after the treatment I just recieved!!! Might be time to do some instructional training on your employees and their phone edicate!!
9 years ago (16-07-2016)
Very bad customer service at the marina office by a girl ,& also at the dock office where they have the boats ,ppl are paying good amount of money and is not fair bout their poor customer service .
9 years ago (07-08-2016)
We have kept a large sailboat in the marina for nearly twenty years. We know all of the staff very well and most of the other 400 plus slip holders. We are a close-knit community of friendly folks with a common interest, who just happen to be fortunate enough to have discovered this gem. As to the other comments, South Dakota Game Fish and Parks oversees the entire recreational complex including the campgrounds, resort and marina, however both the resort and marina are managed by private firms with only their locations in common. Don't blame either SDGFP or the marina for conditions at the resort. We have never needed to stay there, but rent rooms for family at least once a year. That the rooms are basic cannot be argued, but we have always found them to be clean, well kept and supplied with fresh linens. The place is booked solid weekend after weekend, year after year and all those folks can't be wrong. As for the marina, it is full every year as well and the waiting list for a slip is long. So stay away, we want this great place to remain a secret.
14 years ago (02-01-2012)
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