Lewis Co Carpet Cleaning and Flooring Athens

Reviews, get directions and contact details for Lewis Co Carpet Cleaning and Flooring Athens

Address: 2364 W Broad St, Athens, GA 30606, USA

Phone: (706) 549-6313

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State: Georgia

Zip Code: 30606

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Reviews

The Lewis Company installed wood laminate throughout about 800 sq ft of our house (charged $3800). They provided a quality product and guided our choice of product towards the best choice for our family. Derrick, our salesman (and I believe the owner), communicated well, was knowledgable about installation and product, and was easily contacted by phone. He was present at the start of installation, and when issues arose with the installers, he worked to solve the issue professionally and quickly. We are extremely happy with the quality of work provided. The only reason that I rate LCF with 4 stars instead of 5 is that although the crew leader for installation was professional and very skilled, his team was insufficient (1 other worked who sat on our porch, texted, and smoked) to lay the floor in the time that was quoted. As long as you are a customer who conveys expectations clearly and are willing to communicate with Derrick when there is an issue instead of waiting it out, I highly recommend LCF.

 9 years ago (11-10-2016)

I had Lewis Company Floors-Carpet clean my carpet yesterday and they did a wonderful job. My carpets are really clean. The men who did the work were very nice and worked hard. They had a special price of $119 for the whole house and that is exactly what they billed me for. I am very impressed with this company and plan on purchasing some carpet from them in the future. I really don't understand why the other two reviews are so negative.
Patricia Mann

 10 years ago (10-12-2015)

I contacted Derrek to contract for a small job.  I stated that we needed baseboards, quarter round and caulking done for the baseboard molding.  I stated that we had all materials (boards, caulk and quarterround).  I was quoted $55/hour minimum 2 hours.  This was not provided to me in writing or via email but I trusted Derrek.  The job was scheduled for 9am on Tuesday the 7th.

The two workers arrived at 9:30.  I showed them the materials they would need and told them if they needed anything just ask.  My wife was very ill (and I had to take her to the hospital after the workers left) so I was tending to her during the job.  After 1 hour they said they were finished and handed me a bill for $221.  I was expecting a bill of $110 based on the initial quote given to me by Derrek.  I called Derrek to ask about the difference, he said he'd take $153 instead and would send me a revised receipt via email.  Because I wanted to tend to my sick spouse I agreed, handed them $165 in cash and proceeded to take my wife to the hospital.

After returning home and inspecting the job that was done, we were extremely disappointed.  No caulking was done and the boards were badly hacked together.  I called Derrek and was told he was out but I'd get a return call.  I did not receive a call, so later in the week I called back.  Then I was told Derrek was "on spring break" until Monday the 13th of April.  I spoke to Lee who said there was nothing he could do, I had to wait to talk to Derrek.

I spoke with Derrek today and he said that I never mentioned caulking and if I had he would not have contracted the job, essentially calling me a liar in the process as I specifically mentioned caulking, finishing the job and handed his workers a loaded caulk gun when they were on site.  Since I paid cash, he had no incentive to work with me and he did not.  He said that he would not send a team to finish the work and that he would not return any of the over payment I made.

Summary:  I was overcharged for inferior work and the company did not finish the job contracted and would not make good when confronted about it.

Lessons learned:
1) Always pay with a credit card for your own protection.
2) Always get your estimate in writing first.
3) Always inspect the work thoroughly before the workers leave no matter what.
4) Do not trust/hire Lewis Company Floors

 11 years ago (13-04-2015)

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Lewis Co Carpet Cleaning and Flooring Athens

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